39
Malfunction
Alarm Code
Possible cause
Solution
There is water
on the floor:
Water leaks from inlet hose fittings.
Check the water inlet hose
connection.
The drain hose is damaged.
Call Service.
Too much detergent or unsuitable
detergent (creates too much foam).
Water leaks inside the machine.
Disconnect the main plug from
the main socket. Close the
water tab. Call Service.
Unsatisfactory
washing
results:
The door will
not open:
Too little detergent or unsuitable
detergent has been used.
The program is still running.
Wait until the end of cycle.
There is water in the drum.
This problem may be caused by
a failure of the appliance.
Stubborn stains have not been
treated prior to washing.
Use commercial products
to treat the stubborn stains.
The correct temperature was not
selected.
Check if you have selected
the correct temperature.
Excessive laundry load.
Reduce load.
Machine
vibrates or
is noisy:
The transit bolts and packing
have not been removed.
Check the correct installation
of the appliance.
The support feet have not been
adjusted.
Check the correct levelling of
the appliance.
The laundry is not evenly
distributed in the drum.
Pause the machine and
redistribute laundry manually.
There is very little laundry in the drum.
Load more laundry or reduce
spin speed.
Unstable floors eg. wooden floors.
Refer to relevant paragraph in
“Positioning” section.
Increase detergent quantity
(Adjust AutoDose page 22)
or use different detergent.
(refer page 29)
You must drain the water to
open the door (refer “Opening
The Door” on page 26.
Contact Service.
If you need to open the
door, please read carefully
“Emergency door opening” on
page 41.
Reset machine by switch
off and switch on and select
program “Rinse&Spin” to rinse
foam. Next cycle should reduce
detergent quantity (Adjust
AutoDose page 22) and use
correct type of detergent. (refer
page 29)
