13. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
13.1 Introduction
The appliance does not start or it stops
during operation.
First try to find a solution to the problem
(refer to the table). If the problem
persists, contact the Authorised Service
Centre.
With some problems, the acoustic
signals operate and the display shows
an alarm code:
•
- The appliance does not fill with
water properly. Start the appliance
again by pressing appliance again by
pressing Start/Pause button. After 10
seconds the door will be unlocked.
•
- The appliance does not drain
the water.
•
- The appliance door is open or
not closed correctly. Please check the
door!
•
- The mains supply is unstable.
Wait until the mains supply is stable.
WARNING!
Deactivate the appliance
before you do the checks.
13.2 Possible failures
Problem
Possible solution
The programme does
not start.
• Make sure that the mains plug is connected to the
mains socket.
• Make sure that the appliance door is closed.
• Make sure that there is not a damaged fuse in the fuse
box.
• Make sure that the Start/Pause has been pressed.
• If the delay start is set, cancel the setting or wait for the
end of countdown.
• Deactivate the Child Lock function if it is on.
The appliance does not
fill with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not
too low. For this information, contact your local water
authority.
• Make sure that the water tap is not clogged.
• Make sure that the filters of the inlet hoses and the fil‐
ters of the valves are not clogged. Refer to “Care and
cleaning”.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is
correct.
The appliance does not
fill with water and drain
immediately.
• Make sure that the drain hose is in the correct position.
The hose may be too low. Refer to 'Installation instruc‐
tion'.
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