Electrolux 240025, Installation And Operating Manual

Page: 19 / 22

19
J.2 Troubleshooting
Anomaly Description
Possible causes Actions
E1 Probe failure
• Connector unplugged
• Probe and/or probe wire
damaged
Contact the Customer Care Serv-
ice to check the probe type, the
probe wiring and replace if
necessary.
AH1
• High temperature
alarm
• The probe detects a
temperature above
90
℃ [194 ℉ ] for more
than 30 minutes
• Food too hot in the cavity
• Probe calibration issue
• Probe or digital controller issue
Wait for the temperature to drop
below 90
℃ [194 ℉ ]. If the problem
persists contact Customer Care
Service.
AL1
• Low temperature alarm
• The probe detects a
temperature below
60
℃ [140 ℉ ] for more
than 30 minutes
• Door/s not properly closed
• Probe calibration issue
• Probe or digital controller issue
Wait for the temperature to reach
60
℃ [140 ℉ ]. If the problem per-
sists contact Customer Care
Service.
The appliance does
not switch on
Pressing ON/OFF button
the appliance does not
react
• The Switch ON button is not
kept pressed long enough
• External supply energy missing
or interrupted
• Appliance internal breakage
• Press and keep the Switch ON
button pressed for at least 3
seconds.
• Carefully check that the appli-
ance cable is intact and that the
plug is inserted correctly into
the power socket (the power
socket has to be functioning).
If the problem persists contact
Customer Care Service.
Door(s) not closing or
difficult to slide
Sliding doors model
• Dirt clogging the runners
• Wrong doors assembly
Refer to chapter I Appliance clean-
ing and maintenance or to chapter
E.5 Sliding doors installation .
The door does not
close completely
Drop down door model
Mechanical interference
Check if foreign objects either
interfering or preventing the door
to seal the cavity and remove. If
the problem persists contact Cus-
tomer Care Service.
The door re-opens
after trying to close it
Drop down door model
Mechanical issue Contact Customer Care Service.
Door glass broken or
fractured
External causes
Contact Customer Care Service.
Disconnect the appliance until the
service intervention.
Door handle detaching
or broken
External causes
Contact Customer Care Service.
Disconnect the appliance until the
service intervention.
The appliance does
not heat up
The cavity remains at
room temperature or does
not reach the set
temperature
• Door/s not properly closed
• Temperature not correctly set
• Probe calibration issue
• Probe or digital controller issue
• Heating issue
• Close the door/s correctly and
wait at least 5 minutes checking
the temperature increase.
• Check the temperature setting
on the controller.
If the problem persists contact
Customer Care Service.
The food is too hot
The appliance heats the
food at a temperature
higher than the set • Temperature not correctly set
• Probe calibration issue
• Probe or digital controller issue
Keep the door/s open for 1 minute
then check the set temperature
again. If the problem persists con-
tact Customer Care Service.
Noise is too loud
• Foreign elements stuck in the
fan casing
• Fan issue
Check that there are no visible
elements inserted in the casing, in
this case remove them: do not use
tools which can enter the slots.
If the problem persists contact
Customer Care Service.
Fan not working
• Foreign elements obstruct the
fan
• Appliance internal issue
Check that there are no visible
elements inserted in the casing, in
this case remove them: do not use
tools which can enter the slots.
If the problem persists contact
Customer Care Service.