Electrolux Professional myPRO XL W1100P, User Manual

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User manual
10 Trouble Shooting
10.1 Introduction
The start of the appliance does not occur or it stops during operation.
First try to find a solution to the problem (refer to the table). If not, contact the Authorized Service Centre.
With some problems, the acoustic signals operate and the display shows an alarm code:
10.2 Possible failures
Problem Possible solution
The programme does not start.
Make sure that the mains plug is connected to the mains socket.
Make sure that the appliance door is closed.
Make sure that the Start has been pressed.
The appliance does not fill with water properly.
Make sure that the water tap is open.
Make sure that the pressure of the water supply is not too low. For this
information, contact your local water authority.
Make sure that the water tap is not clogged.
Make sure that the filters of the inlet hoses are not clogged.
Make sure that the inlet hoses have no kinks or bends.
Make sure that the connections of the water inlet hoses are correct.
The appliance does not fill with water and drain immediately.
Make sure that the drain hose is in the correct position. The hose may
be too low.
The appliance does not drain the water.
Make sure that the sink spigot is not clogged.
Make sure that the drain hose has no kinks or bends.
Make sure that the drain filter is not clogged. Clean the filter, if
necessary.
Make sure that the connection of the drain hose is correct.
Set the drain programme.
The spin phase does not operate or the washing cycle lasts longer
than usually.
Make sure that the drain filter is not clogged. Clean the filter, if
necessary.
This problem may be caused by balance problems.
There is water on the floor.
Make sure that the couplings of the water hoses are tight and there is
not water leakages.
Make sure that the drain hose have no damages.
Make sure you use the correct detergent and the correct quantity of it.
You cannot open the appliance door. Make sure that the washing programme is finished.
You cannot open the appliance door. The appliance makes an unusu-
al noise.
Make sure that the appliance receives electrical power. This problem
may be caused by a failure of the appliance. Make sure the levelling
of the appliance is correct.
The appliance makes an unusual noise. The cycle is longer than the
time displayed.
Make sure that the packaging and/or the transit bolts are removed.
Add more laundry in the drum. The load may be too small.
An unbalanced laundry load increases the duration time. This is a nor-
mal behaviour of the appliance.
The washing results are not satisfactory. Increase the detergent quantity or use a different detergent
The washing results are not satisfactory. You cannot set an option.
Use special products to remove the stubborn stains before you do the
laundry.
Make sure that you set the correct temperature. Decrease the laundry
load.
Make sure that you press only the wanted touch button(s).