Watchdog II Mesh User Manual
P/N 86-0006-00
Rev E 01-2020
Page
33 of 38
Technical Support
In the event of a problem, Elecsys always stands ready to provide prompt service and technical
support.
Elecsys Technical Support Hours: 8AM to 5PM Central time, Monday through Friday
Elecsys Technical Support Direct Phone: 913-825-6366.
Most support issues are quickly resolved over the phone. If the problem cannot be resolved by phone,
Elecsys will arrange for repair or replacement equipment as soon as possible to get the site operational
once again.
During the Warranty Period (15 months from the date of shipment), Elecsys will repair or replace
problems systems or components at its expense. After the Warranty Period expires, Elecsys will repair
or replace failed components for a fair and reasonable charge.
1.20
Products Under Warranty
Call Elecsys Technical Support at 913-825-6366.
Upon determination by Elecsys that the problem is related to a cause that is covered under this
warranty, instructions for returning the Product will be provided, as well as an RMA number.
A repaired or replacement Product is warranted in accordance with the terms of the standard limited
warranty, for the balance of the term applicable to the inoperative Product.
Upon its examination, if the inoperative Product is found to have problems not covered under the
warranty, Elecsys reserves the right to charge for repair services.
Replacement parts or Products will be shipped to domestic customers at Elecsys' expense, subject to
availability, via ground delivery service and at international customers' expense. Elecsys shall not be
responsible for failure of the delivery service to make on-time delivery.
1.21
Products Not Under Warranty
Call Elecsys Technical Support at 913-825-6366.
Upon determination by Elecsys that the problem is related to a cause that must be remedied by
Elecsys, instructions for returning the Product will be provided, as well as an RMA number.
A purchase order or other such authorization will be required to cover the cost of repair or a
replacement Product.
A repaired or replacement Product is warranted in accordance with the terms of the standard limited
warranty, for a period of 90 days following installation and activation.