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A-22 Appendix A: Troubleshooting

Revision 1.0

Storm Port eSled Modem Installation Guide

08-00025-01

No data transfer
(

continued

)

4. Link Light is Red

The Modem is not receiving any signal from the
Internet service provider. Make sure all connections
are well-connected and the computer is set up
correctly.

Make sure the phone has a clear dial tone. Call your
service provider (phone company). If you are on a
corporate network, contact the network IS
administrator, and make sure the service provider is
having no technical problems. If the noise persists,
call distributor technical support.

5. Link Light is Yellow

The modem is trying to synchronize with the service
provider. Make sure the modem is at least 12
inches from the monitor. Wait three minutes for the
light to turn steady GREEN, which indicates they
are synchronized and data should transfer.

If Link Light doesn’t turn GREEN in three minutes,
call your service provider (phone company). If you
are on a corporate network, contact the network IS
administrator, and make sure the service provider is
having no technical problems. Call distributor
technical support.

6. Data Light Remains Off

Make sure all cables are properly installed and
connected. If the Data Light remains off, call
distributor technical support.

Table A-1. Modem Troubleshooting

Problem

Troubleshooting

Summary of Contents for 401

Page 1: ...08 01139 01 Elastic Networks Storm Port 401 eSled Modem Installation Guide Document Version Standard Document Revision 1 00 Publication Date September 2000 ...

Page 2: ...part be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Elastic Networks EtherLoop is a trademark of Elastic Networks IBM is the trademark of International Business Machines Incorporated Windows 95 Windows NT and Windows 3 1 are trademarks of Microsoft Incorporated Quadra 610 OS 7 5 Mac and Macintosh are tr...

Page 3: ...ontained in this document is subject to change without notice Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 00025 01 Document Version Standard Document Revision 1 0 Publication Date September 2000 ...

Page 4: ...iv Revision 1 0 Storm Port 401 eSled Modem Installation Guide 08 00025 01 ...

Page 5: ... 08 00025 01 Publication history September 2000 Document revised to reflect changes in the modem name June 2000 Document revised to reflect changes in the type and usage of inline and wall mount filters May 2000 Standard document released for general publication ...

Page 6: ...Revision 1 0 Storm Port 401 eSled Modem Installation Guide 08 00025 01 vi ...

Page 7: ...Internet connection 1 2 Factory tested components 1 2 Materials Included with the StormPort 401 eSled Modem 1 3 Task Installing the Modem 1 5 Modem Indicators 1 6 Status and Activity Indicators 1 6 Additional telephones on the modem phone line 1 7 Appendix A Troubleshooting A 1 Appendix B Regulatory Information B 1 FCC Compliance Information B 1 FCC Information to User B 2 Customer Instructions B ...

Page 8: ...viii Contents Revision 1 0 eSled Modem Installation Guide 08 00025 01 ...

Page 9: ...u should adhere to for your individual safety as well as the safety of your equipment These precautions include but are not limited to the following Read and understand all instructions Place your modem on a stable surface Dropping the modem can cause damage that is not covered under the manufacturer s warranty Do not disassemble the modem Opening the unit may expose you to electrical shock Use ca...

Page 10: ...with a standard RJ 45 connector must be installed and configured in your computer Any computer MAC PC UNIX workstation that can run Windows 3 1 or higher or OS5 or higher can be used with the Modem Network Address Internet Protocol IP address from your Internet service provider corporate IS network administrator or hotel front desk Simply ask for the IP address requirements for your connection You...

Page 11: ...tains the installation procedures for the modem and support equipment Chapter contents This chapter includes the following information Table 1 1 Topic See The StormPort 401 eSled Modem page 1 12 Materials Included with the StormPort 401 eSled Modem page 1 13 Modem Indicators page 1 16 Additional telephones on the modem phone line page 1 17 Installing the Ethernet Port page 1 20 ...

Page 12: ...nd the EtherLoop System The Modem is a component of an EtherLoop system EtherLoop is an Elastic Networks technology that supports high speed data simulaneously with voice using existing phone lines If the other network components of the EtherLoop system have not been correctly installed the StormPort 401 eSled Modem will not work Contact your service provider or distributor technical support if yo...

Page 13: ...nterfaces to connect the existing voice facility and a 10Base T Ethernet RJ 45 interface to connect the Ethernet cable from the end user PC The following table shows the components included in the Modem package If you are missing any item contact your product distributor for a replacement Table 1 2 List of Materials Description Item StormPort 401 eSled Modem Class 2 5V AC Power Supply Cable Assemb...

Page 14: ... RJ 11 modular phone line cord to the telephone wall jack Insert one end of the RJ 11 cord into the telephone wall jack and insert the other end into the jack in the rear of the StormPort 401 eSled modem as shown below 3 Slide the phone set onto the modem as shown below 4 Connect the modem to the phone set with the second RJ 11 connector attached to the modem 5 The modem is connected to the comput...

Page 15: ...onnect the rounded plug end of the power supply cord into the 5V AC connector on the rear of the modem 8 Plug the power supply into wall outlet This completes the modem physical installation At this point the Link and Data Status indicator lights should be green Note See Modem Indicators on page 1 16 for more information on the StormPort 401 eSled modem LED indicators STOP You have completed this ...

Page 16: ...8 00025 01 Modem Indicators Status and Activity Indicators The side eSled Modem has two status and activity indicators The LINK LED indicates a connection between the eSled modem and the computer has been established The DATA LED indicates data transfers between the eSled modem and computer are taking place ...

Page 17: ... voice conversations However if there are additional phones on different jacks connected to the same line as the modem extension phones etc an external filter may be needed It is recommended that all filters be installed Test all additional lines for correct operation no data noise while the Elite Modem is running and in service You can order voiceband filters from the Elite Modem product distribu...

Page 18: ... filter is installed incorrectly reversed the filter will not allow voice signals to pass See Figure 1 1 Desk Mount Filter Connections Step Action 1 Check for a dial tone 2 Disconnect the telephone line cord from the wall jack and insert it into the jack on the desk filter 3 Plug the filter s pig tail end into the wall jack 4 Verify there is a dial tone If a dial tone is not present check all conn...

Page 19: ...shing it upward and pulling it away from the mounting pins The telephone may have a short pig tail line cord connecting it to the jack If the phone has a pig tail line cord disconnect it from the wall jack 3 Plug the filter s short pig tail line cord into the wall jack 4 Install the wall mount filter by placing it over the wall jack and sliding it downward until it is seated on the mounting pins 5...

Page 20: ...ed for installations where the reach of the eSled Modem needs to be extended The user simply connects to the RJ 45 connector on the Ethernet port rather than the ethernet port on the eSled Modem Step Action 1 Insert the RJ 45 connector of the Ethernet Port into the ethernet port on the eSled Modem 2 To connect the computer to the Ethernet Port insert one end of the RJ 45 network cable into the Eth...

Page 21: ...C Light is OFF If connected to a modem make sure the cable between the modem and the back of the computer is properly connected If the PC Light remains off try another cable If the indicator is still not lit call distributor technical support 2 Data Light is OFF This light will briefly blink GREEN when the computer attempts to send data and briefly blink when data is sent to the computer If it doe...

Page 22: ...tributor technical support 5 Link Light is Yellow The modem is trying to synchronize with the service provider Make sure the modem is at least 12 inches from the monitor Wait three minutes for the light to turn steady GREEN which indicates they are synchronized and data should transfer If Link Light doesn t turn GREEN in three minutes call your service provider phone company If you are on a corpor...

Page 23: ...mputer File transfer rates depend not only on the Modem but also on the speed of your computer the network that you are communicating through ISP corporate net etc and the speed and connection of the computer you are attempting to transfer data to and from If you know your files are being transmitted to your computer with high speed equipment and your downloads still seem slow it s possible your m...

Page 24: ...A 24 Appendix A Troubleshooting Revision 1 0 Storm Port eSled Modem Installation Guide 08 00025 01 ...

Page 25: ...ompliance Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference receive including interference that may cause undesired operation 2 1077 a 3 Responsible Party FCC 2 909 Elastic Networks 6120 Windward Parkway Suite 100 Alpharetta GA 30005 Phone ...

Page 26: ...ician for help Customer Instructions The Phone Filters comply with part 68 of the FCC Rules On the back of this equipment is a designator that contains the FCC registration number and ringer equivalence for this equipment If requested this information must be provided to the telephone company The equipment uses the following standard connections and codes USOC RJ 11 The Phone Filters also comply w...

Page 27: ...ephone company may request that you disconnect the equipment until the problem is resolved The equipment can not be used on public coin phone service provided by the telephone company Connection to party lines is subject to state tariffs contact the state public utility commission public service commission or corporation commission for information No repairs can be performed by the user If you exp...

Page 28: ...sing an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation in service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications com pany ca...

Page 29: ...rned within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the modem it may be replaced with a refurbished modem of the same design and color If it should become necessary to repair or replace a defective or malfunctioning modem under this warranty provisions of this warranty shal...

Page 30: ...or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this modem either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of modems used or bought for use primarily for personal family or household ...

Page 31: ......

Page 32: ...otice Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 00025 01 Document Version Standard Document Revision 1 0 Publication Date September 2000 Printed in the United States of America ...

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