EFI Splash RPX-i, Troubleshooting Manual, Page: 15 / 20

T
ROUBLESHOOTING
15
Print quality is poor. • Print a Splash RPX-i Startup Page.
To print a startup page, you must quit and then restart the Splash RPX-i. Make sure that
you have enabled Print Startup Page in Splash RPX-i Server Preferences.
• If the quality of the Splash RPX-i Startup Page is good, the error condition may be caused
by a file or application problem.
• Print a Test Page from Help > Troubleshooting.
• Make sure that the appropriate printer description file is installed. (For details, see the
Printing Guide .)
• Check that the video cable is securely connected between the Fiery and the copier.
• Calibrate the system. (For details, see the Color Guide .)
• Make sure that you installed the correct Splash RPX-i printer drivers.
• Quit the Splash RPX-i, go to the Home/Library/Preferences, delete Splash Color Prefs.xml,
and then restart the Splash RPX-i.
• Choose Output Profiles from the Color Profiles menu. If any profile entries are blank,
reinstall the Splash RPX-i server software.
Splash RPX-i appears on the
list of printers on a client
workstation, but certain jobs
do not print. • Try printing a job from a different application to determine if the problem is associated with
a particular application.
• Make sure the connection between the Splash RPX-i and the client workstation is working
by printing a simple file, such as a text file.
• Resend the problem file.
• If the problem persists, select the file in the Hold queue and choose Save Spool File from the
File menu. Save the file and send it to Technical Support for analysis.
If this happens Try this