EFI EB-34, Installation And Service Manual

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110 Installation and Service Guide: Printer Controller EB-34
Troubleshooting
Printing
Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test
Page to make sure that the copier does not need servicing or adjusting.
Test Page fails to print. The copier is not ready to print. Make sure that the copier is turned on and ready to print.
A problem exists with the connection
between the EB-34 and the copier. 1 Recheck that the copier interface cable is present and
properly connected to the EB-34 and the copier
(see page 34 ).
2 If the problem persists:
•
Recycle power on the copier.
•
Recycle power on the EB-34 by shutting down
through the Functions menu, waiting 10 seconds, and
then powering the EB-34 back on (see
page 30 ).
3 If the problem persists, replace the copier interface cable
(see page 37 ).
4 If the problem persists, replace the copier interface
board (see page 43 ).
5 If the problem persists, you may need to service the
copier.
EB-34 appears in the
list of printers on the
customer’s workstation,
but certain jobs do not
print. A PostScript error Make sure that Print to PostScript Error in Setup is set to
Yes. Check for error messages on the EB-34 output.
An application problem 1 Print a job from a different application to determine if
the problem is associated with a particular application.
2 Make sure that the connection between the EB-34 and
the workstation is working by downloading a Test Page
from the workstation, or by printing a simple file such as
a text file.
3 Resend the problem file.
Table 4: EB-34 error messages and conditions
Symptom Possible cause Suggested action