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Installation and Service Guide: Color Controller E-85A
Troubleshooting
Troubleshooting information
You can collect the troubleshooting information when a printing or processing error occurs. The information can be sent to
technical support for the troubleshooting resource.
You can create the following information.
•
Job Error Report
•
System Logs
For the successful problem diagnosis, we recommend that you collect the Job Error Report, System logs, and the Printer
Device Logs at the same time,
For the procedure of collecting the Printer device logs, see the service manual of the printer.
Printing (continued)
Pages come out blank or
tinted with a color.
Loose cable connection between the
E-85A and the printer
1 Recheck the printer interface cables and connections at
the back of E-85A and the printer (see
2 Reboot the E-85A.
Problem with the printer
Test the printer and service, if necessary (see the
service documentation that accompanies the printer).
Loose or faulty cable connections, or
problem with the printer interface
board
1 Recheck the printer interface cables and connections at
the back of E-85A and the printer (see
2 Reboot the E-85A.
3 Restore the backup, or reinstall system software.
4 Replace the printer interface cables one by one.
5 Replace the printer interface assembly.
6 Replace the motherboard.
Paper Catalog or Stock
Library entries are missing
from the Press Interface.
Paper Catalog or Stock Library entries
have been deleted from the Manage
Stock Library interface.
Re-synchronize the Paper Catalog entries between the
E-85A and printer.
If the user can print the E-85A Test Page but cannot print a job from a computer on the network, request that the site administrator do
the following:
•
Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
•
Activate the network and use it to communicate with other printers.
•
Check the corrective actions listed in the user documentation.
•
Confirm that the applicable network settings in Setup (such as
AppleTalk zone
,
IP address
,
Subnet mask
, and
Gateway address
)
match the settings used in the network.
Note:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
Symptom
Possible cause
Suggested action
