Troubleshooting
This chapter identifies the source of common problems that may occur with the E-85A and suggests ways of correcting
them. Suggested actions may include reading user documentation.
Troubleshooting process
Problems may occur in one of the following areas:
•
Inside the E-85A
•
In the interface between the E-85A and the printer
•
In the interface between the E-85A and the workstations or computers to which it is connected
Troubleshooting the printer, network, remote computers, software applications, and Windows operating system is beyond
the scope of this chapter.
Install new components only when necessary. If you determine that a component that you removed is not faulty, reinstall it.
Preliminary on-site checkout
Your goal in the preliminary on-site checkout is to solve problems quickly with a minimum of troubleshooting. Start by
verifying that the network is functioning, no unauthorized software or hardware is installed on the E-85A, and the problem
is not with a particular print job or application. To help verify these issues, contact the on-site administrator.
Most problems with the E-85A are caused by loose board or cable connections; therefore, this section begins by describing
the quick checks you can do to locate and fix these more obvious problems. Check the external connections to the back of
the E-85A before you check internal board and cable connections or replace any components.
For problems that persist after you check the external and internal connections, this section provides a comprehensive list
of internal and external checks that may help you remedy the problem.
This section includes the following:
•
This section describes the quick checks that you can do to make sure that the problem is not caused by a loose
connection at the back of the E-85A.
•
“Checking internal components”
This section describes the quick checks that you can do to make sure that the problem is not caused by a loose board or
cable connection inside the E-85A.
Caution:
When performing the service procedures described in this chapter, follow the precautions listed on
.
