EFI E-45, Installation And Service Manual, Page: 112 / 126

112 Installation and Service Guide: Color Controller E-45
Troubleshooting
E-45 is getting power,
but the Fiery
QuickTouch is black.
•
Fiery QuickTouch cables are not
connected to the motherboard, the
Fiery QuickTouch, or both
•
Faulty LED cable
•
Faulty Fiery QuickTouch display
module
1 Recheck all cables and connections.
2 Use a different power/LED cable.
3 If the problem persists and you have verified that the
power supply and motherboard are functioning properly
as described earlier, replace the Fiery QuickTouch display
module (see
page 54 ).
Fiery Ticker messages
Please check Fiery
Hardware. Possibly one of the followings:
•
Network port is physically damaged.
•
Network driver is disabled.
•
Wrong system software has been
installed.
•
Wrong BIOS chip is installed on the
motherboard.
1 If you installed the system software and this error message
displays on Fiery Ticker, reinstall the system software
using the correct system software media.
2 If the problem persists, ask the site administrator if the
BIOS chip has been swapped from different motherboard.
If so, replace the BIOS chip with the one from the original
motherboard.
3 If the problem persists, replace the motherboard (see
page 63 ).
No service dongle Motherboard replacement dongle is not
attached after you replace the
motherboard and attempt to transfer
options to the new motherboard. Turn off the E-45, attached the correct dongle, and restart
the option and BIOS transfer procedure (see
page 68 ).
Fiery Quick Touch functions
E-45 is getting power,
the Fiery QuickTouch
screen is not black, but
the buttons on the Fiery
QuickTouch do not
function. Possibly one of the following:
•
Problem with the Fiery application
•
Faulty Fiery QuickTouch display
module
1 Recheck all cables and connections.
2 Reboot the E-45.
3 If the problem persists, restore the backup, or reinstall
system software (see page 97 ).
4 If the problem persists, replace the Fiery QuickTouch
display module (see page 54 ).
Table 4:
E-45 error messages and condition (Continued)
Symptom Possible cause Suggested action