T
ROUBLESHOOTING
107
System performance (continued)
The E-42 hangs during the
user software installation
segment.
Possibly one of the following:
• The time and date need to be configured
in the E-42 BIOS. (If the battery was
removed from the E-42 motherboard
during service and the time and date
were not configured in Setup afterward,
the E-42 will hang during the user
software installation segment.)
• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty
1 Set the time and date in the BIOS:
• Power off the E-42 and remove the User Software DVD
when it ejects.
• If not already connected, connect a keyboard and a monitor
to the E-42.
• Power on the E-42 and immediately press F2 repeatedly to
start the BIOS setup utility.
• Configure the time and date.
(To navigate, use the tab key and the -/+ keys).
• Save changes and exit (F10).
• When the E-42 reaches Idle, power off and then begin a full
software installation again, starting with the System
Software DVD (see
).
2 If the problem persists, obtain another User Software DVD
and begin software installation again starting with the
System Software DVD (see
3 If the problem persists, you may need to replace the DVD
).
If replacing the DVD drive does not correct the problem,
reinstall the old DVD drive in the system.
4 If the problem persists, replace the hard disk drive (see
).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
Symptom
Possible cause
Suggested action
