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Overview

This troubleshooting and setup guide was created to assist you in ensuring
the continued maintenance of your Internet connection with the Efficient
SpeedStream 5100-a modem and other related equipment.

This document offers you the first line of troubleshooting should you experience
a connection problem. It also provides you with instructions for modem setup.
We recommend you print this guide prior to beginning the process of
troubleshooting, as you may have to shut down your computer several times,
and may need to walk around your household to check your DSL filters.

Table of Contents

  I. Your DSL Modem and Equipment
 II. Power cycle the DSL modem
III. Check your DSL modem setup
IV. Check your DSL filters
 V. Interpreting your DSL modem lights

I. Your DSL Modem and Equipment

Troubleshooting and Setup Guide for

Efficient SpeedStream 5100-a DSL Modem

(A)

(B)

(C)

(D)

(E)

A.  Efficient SpeedStream 5100-a modem
B.  Modem power supply
C.  Dual stand-alone DSL filter
D.  DSL cable
E.  Ethernet cable (yellow)

Summary of Contents for 5100-a

Page 1: ...nt this guide prior to beginning the process of troubleshooting as you may have to shut down your computer several times and may need to walk around your household to check your DSL filters Table of Contents I Your DSL Modem and Equipment II Power cycle the DSL modem III Check your DSL modem setup IV Check your DSL filters V Interpreting your DSL modem lights I Your DSL Modem and Equipment Trouble...

Page 2: ...urn off the modem using the on off switch Figure 1 2 If you are using a router hub or other networking devices turn all of them off 3 Make sure you save any necessary files prior to turning you computer off Turn off the computer connected to the DSL Internet modem 4 Leave all devices un powered and off for at least 10 seconds 5 Turn the computer back on The computer will go through the standard bo...

Page 3: ...the Ethernet port on your computer 3 4 Plug one end of the DSL cable into the filter port labeled DSL HPNA Plug the DSL filter into the phone jack nearest to your DSL modem III Check your DSL modem setup Use the set up instructions and images below to make sure that your Efficient SpeedStream 5100b modem is set up properly Page 3 of 6 ...

Page 4: ...pter into a power outlet In order to ensure proper protection of your equipment we recommend the use of a surge protector Power on your computer and power on your modem by pressing the power switch If you have a phone fax machine analog modem or other phone device in this location plug it into the side of the fitler that is labeled PHONE 5 Page 4 of 6 ...

Page 5: ...lugging a phone device into this port will cause disturbance in your DSL line resulting in a slow connection Page 5 of 6 IV Check your DSL filters All phone devices throughout your household such as telephones fax machines caller ID boxes dial up modems TV set top boxes or any other phone device that connects to a DSL phone line will require a filter DSL filters prevent noise from disrupting the D...

Page 6: ...ight It will vary between steady and blinking green light when the modem is transmitting data The following chart shows what the lights on the front panel of the Efficient SpeedStream 5100 a modem indicate Use this to check the connection status after the initial power up SBC Yahoo DSL is an information service that combines DSL transport Internet access and applications from SBC Internet Services...

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