E F A P O W E R E V - H C - I N S T A L L A T I O N A N D U S E R M A N U A L
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8.2
TROUBLESHOOTING
ALL SERVICING MUST BE PERFORMED ONLY BY QUALIFIED PERSONNEL. DO NOT ATTEMPT TO SERVICE THE
EFAPOWER EV-HC STATION YOURSELF.
BY OPENING THE EFAPOWER EV-HC
STATION’S
COVERS YOU RUN RISK OF EXPOSURE TO DANGEROUS
VOLTAGES!
We advise to carry out the following verifications:
Table 8 - EFAPOWER EV-HC Troubleshooting
LED
Description
Cause
Action
--
All LEDs are off
No energy supply
Verify the existence of grid
voltage
Verify if the circuit breaker
on the main distribution
board and the dedicated
circuit to the charge are both
switched ON
Faulted LED’s
Replace LED’s
EV-HC without
authentication:
The Homecharger is
ready but the charging
process didn’t start
The connector is not
properly plugged into
the vehicle
Verify the correct connection
to the vehicle
The Homecharger signals
fault
The differential circuit
breaker of the
homecharger is switched
off
or
An error was detected
troughout the charging
process
Disconnect any connection
to the vehicle
Verify cable and
connector/socket damage
If the connection is OK, then
switch ON the circuit breaker
If the problem persists,
please contact the technical
support team
No output voltage during
charge
Faulty Homecharger
EV-HC with
authentication:
The Homecharger is
ready but the charging
process didn’t start
The connector is not
properly plugged into
the vehicle
Verify the correct connection
to the vehicle
EFAPOWER EV-HC
charging is paused
Vehicle is on B state
