TriTrax™ 200 Vertical Crawler
Document: UMDT017749.docm
Revision: A02
Created by: JS
Date: 13 Apr 2021
IPN: 3094329-A02
Source Location: C:\ePDM\ISLEng\Products\DT-VersaTrax100MkII\Manuals\UMDT017749.docm
Page 36 of 36
User Ma
nual
Warranty Repairs
Warranty conditions are specified in the Warranty section. Should any conditions of the manufacturer’s
warranty be breached, the warranty may be considered void. All returned items must be sent prepaid to
Eddyfi Technologies at the above address.
Factory Returns to Canada
Some sub-assemblies of your Eddyfi Technologies product are not field-serviceable and may need to return
to the factory for repair. Warranty claims must return to the factory for evaluation.
To return an item for evaluation or repair, first contact Eddyfi Technologies at our toll-free number or e-mail
address. Eddyfi Technologies will supply a Return Merchandise Authorization (RMA) number with detailed
shipping and customs instructions. Items shipped without an RMA number will be held at Eddyfi Technolo-
gies until the correct paperwork is completed. If cross-border shipments are not labelled as per the instruc-
tions, the items may be held by customs and issued additional fees.
All returned items must be sent prepaid unless other specific arrangements have been made.
When the product or system is being shipped anywhere by courier or shipping company, it must be pack-
aged in the original packaging it was received in. This measure greatly reduces the consequences of rough
handling and subsequent shipping damage.
Eddyfi Technologies cannot be held responsible for damages due to improper packaging. Shipping damage
may have significant impact on repair turnaround times.
Product/System Drawing Package Availability
Mechanical assembly and electrical wiring diagram drawing packages for your equipment are available in
PDF format upon request. Printed copies may also be purchased from Eddyfi. Contact your local sales
contact for more information.
Limited Warranty Policy
Refer the Eddyfi Technologies website for warranty terms for this product.
