21
EN
5. Troubleshooting
No.
Malfunction
Possible Causes
Solutions
1
DEEBOT is not charging.
DEEBOT is not switched ON.
Switch ON DEEBOT.
DEEBOT has not connected to the Docking
Station.
Be sure that the robot’s Charging Contacts have
connected to the Docking Station Pins.
The battery is completely discharged.
Re-activate the battery. Switch ON Place DEEBOT on
the Docking Station by hand, remove after charging for 3
minutes, repeat 3 times; then charge normally.
2
DEEBOT cannot return to the
Docking Station.
The Docking Station is not correctly placed.
Refer to section 3.2 to correctly place the Docking Station.
3
DEEBOT gets stuck while
working and stops.
DEEBOT is tangled with something on the floor
(electrical wires, curtains, carpet fringing, etc.).
DEEBOT will try various ways to free itself. If it is
unsuccessful, manually remove the obstacles and restart.
4
DEEBOT returns to the
Docking Station before it has
finished cleaning.
When the battery gets low, DEEBOT
automatically switches to Return to Charger
Mode and returns to the Docking Station to
recharge itself.
This is normal. No solution necessary.
Working time varies according to floor
surface, room complexity and the Cleaning
Mode selected.
This is normal. No solution necessary.
DEEBOT will tell you something is wrong with an alarm indicator light and sounds.
More detailed support is available through the ECOVACS App and online.
