INMANUUIN121 M. USO VI340-HC118G2 ING USA V.2016.10.06.DOCX 16
9. TECHNICAL SERVICE
PROCAM
HD should be repaired and/or maintained exclusively by ECLERIS trained and qualified personnel in authorized installations and must only
be repaired the parts of the device that ECLERIS state as repairable. ECLERIS will provide under request circuits, list of components, description
calibration instructions or any other information in order to assist the ECLERIS authorized technical personnel.
We recommend using the following procedure to expedite repair service and reposition of products under guarantee.
1 Contact the technical service department of your local distributor or nearest ECLERIS office.
2 Provide detailed information on the problem.
3 If the problem cannot be solved through troubleshooting, it must be sent for repair.
The following information should be sent with the product:
• Owners name
• Owners address
• Person to contact and a telephone number
• Product serial number
• Problem description
The shipment should be done in the original packaging to avoid damage to the equipment during the transportation. ECLERIS will
not be responsible for damage caused during the transportation due to improper packaging
10. WARRANTY
ECLERIS declares that the
PROCAM
HD has passed our Quality Control and no defects have been found in its manufacture, therefore guarantees
proper working order under adequate conditions that are indicated in this manual. The guarantee is for the term of one (1) year starting on the
purchase date.
ECLERIS shall not be responsible for damage caused by/to the
PROCAM
HD and its power supplies for inadequate use, neglect, incorrect cleaning or
storage. Any repairs carried out by anyone other than ECLERIS authorized personal will annul this warranty. This warranty is only valid for the original
buyer.
Without regarding the warranty, all shipping cost to and from ECLERIS authorized installations are exclusive responsibility of the client
11. COPYRIGHT
All the rights to this manual are reserved, especially reproduction, publication and translation rights. No portion of this manual may be reproduced by
no means (photocopy, microfilm or other methods) without previous written authorization from ECLERIS. Neither can it be reproduced, multiplied or
published through any electronic data processing form.
The information contained in this manual may be modified or broaden without previous notification, without it representing any responsibility to
ECLERIS.