Chapter 1 •
Product description
3500834-0001 Revision C
19
Information for maintenance
In the event that a Hughes 9502 terminal develops a problem, please follow the
instructions below.
For users:
Please contact the company that you purchased the Hughes 9502 terminal from so
that they can request an RMA from Hughes for your terminal.
For distribution providers:
Should a Hughes 9502 terminal need to be returned for repair, an RMA will be
required.
•
To request an RMA access the Customer Care Portal at
https://customergateway.hns.com
•
Alternatively, an RMA may be requested via Email to
•
Ship the unit to the Hughes repair center at the following address;
be sure to
include the RMA number on the address label.
Hughes Network Systems
Attn: RMA # XXXXXXXXX
Material Return Center
16060 Industrial Drive
Gaithersburg, MD 20877
USA
Date of manufacture
If it is necessary to determine the date of manufacture of a unit, e-mail Hughes at
and provide the IMEI from the unit label.
Manufacturer contact
For other general queries, contact Hughes at:
11717 Exploration Lane, Germantown, MD 20876, USA
+1 (301) 428-5500
Summary of Contents for HUGHES inmarsat 9502
Page 12: ...12 Understanding safety alert messages 3500834 0001 Revision C ...
Page 20: ...20 Chapter 1 Product description 3500834 0001 Revision C ...
Page 42: ...42 Chapter 2 Configuration via Web UI 3500834 0001 Revision C ...
Page 72: ...72 Chapter 6 AT unsolicited response codes 3500834 0001 Revision C ...