EchoStar HUGHES HT1 00 Series, Replacement Manual

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1039585-0001 Revision G
If you need assistance
If you have a question or need assistance, call HughesNet Customer Care, toll
free, at 1-866-347-3292. Make sure you have fully read these instructions
before you call.
If you cannot complete the replacement procedure, it may be that the
replacement was not authorized or that the 30-day authorization period has
expired.
If you call for assistance, tell the Customer Care representative that you are
installing an HT1x00 replacement modem and explain the problem you are
having (for example, “I cannot open an Internet website.”). Please have the
following information ready:

Your site account number (SAN) from your HughesNet bill/statement.

Serial number of the new modem (displayed as S/N on the box label). See
Figure 5 for an example of the label.

Return material authorization (RMA) number from the UPS return label.
See
Figure 7 on page 8.
Figure 5: Example box label