Appendix A: Troubleshooting Guide
41
Appendix A: Troubleshooting Guide
Appendix A: General Troubleshooting Guide
Problem
: When you try to install the drivers from the CDROM, Windows gives
you an error message.
Solution:
There are several things that could be causing the driver installation to
fail. First, if you are trying to install the drivers on Windows 2000 or XP you
must
be logged in as an Administrator. If you are, and you’re still getting an error
message, then it’s probably an issue with InstallShield. What you should do to fix
it depends on the error code:
Error code 1607 or 1608
For this error, you should try to set up the Windows Installer separately and see if
that works. First, install the base Windows Installer. To do that, download and run
one of the following:
Windows Me:
http://www.echoaudio.com/downloadfiles/InstallShield/instmsiA.exe
Windows 2000:
http://www.echoaudio.com/downloadfiles/InstallShield/instmsiW.exe
Now, you need the InstallScript engine. Download and run the following:
All versions of Windows:
http://www.echoaudio.com/downloadfiles/InstallShield/ISScript.msi
If all this is successful, you should then be able to run our installer from the
CDROM. If you are still stuck on error code 1608, you may want to try fixing the
users’ DCOM permissions. You can find directions on this website:
http://consumer.installshield.com/kb.asp?id=Q108324
