COMMUNICATION
Eaton
Power Xpert 9395P UPS (300 kVA, 300 kW) Installation and Operation Manual
S
P-164000563 Rev 1
www.eaton.com/powerquality
8-2
8.2
PredictPulse
The Eaton 9395P UPS supports Eaton's.
PredictPulse Remote Monitoring and
Management Service
is a subscription monitoring and management service that
collects and analyzes data from connected power infrastructure devices, providing
Eaton with the insight needed to make recommendations and take action on your
behalf. It is also powered by CA Technologies, bringing together the best in hardware
and software. PredictPulse Service is included at no charge during the first year of
Eaton 9395P UPS operation (warranty period) along with the required connectivity
parts. Beyond that, it may be purchased with Eaton Support Agreements or as a
standalone subscription after the initial warranty expires. PredictPulse may also be
subscribed to for free as part of a 90-day trial period. PredictPulse availability and first
year bundled offers may vary by market. For more information, visit
www.eaton.com/predictpulse.
8.2.1
PredictPulse Features
PredictPulse provides proactive monitoring, an online dashboard, mobile app with
alarm status information and a monthly report detailing the ongoing health of your
Eaton 9395P UPS. Features include:
S
Proactive monitoring that automatically analyzes the status of the Eaton 9395P
UPS 96 times every day (every 15 minutes). All health data gathered from the unit,
current and historical, is analyzed at the Customer Reliability Center (CRC).
Algorithms and sophisticated analytics software is constantly scanning your UPS's
data for potential failures. Anomalies are escalated to a Software and Monitoring
analyst or Technical Support specialist. Critical events are remotely diagnosed to
expedite repairs, including smart dispatch of field technicians with probable cause
and likely parts (avoiding return visits due to lack of required parts). Through this
service, the CRC can take pre-emptive, corrective action to ensure the highest
level of availability of your Eaton 9395P UPS system.
S
Easy self-installation in minutes from a wizard installer or directly from the Power
Xpert Gateway UPS card. PredictPulse uses standard Eaton connectivity
hardware, requiring no special software (devices only need to be connected to a
network).
S
Ability to give an unlimited number of coworkers access to the real-time data and
reports found in PredictPulse’s online dashboard and mobile app. This allows you
to collaborate and Eaton to notify the most appropriate person responsible for a
specific site or device
S
Real-time access to key performance information, alarms and trended health data
about your Eaton 9395P UPS via the PredictPulse online dashboard. Depending on
the model, the dashboard aggregates all subscribed devices and provides detailed
information about voltages, loads, energy savings, service levels, external factors
such as temperature and humidity, attached batteries, and system availability. All
of these factors contribute to the Relative Performance Index (RPI) score that
allows you to compare your unit's health relative to Eaton's optimum UPS
operating levels.
S
Real-time alarm events for all subscribed devices via the PredictPulse mobile app
(Apple and Android). You can track all alarms by device. As critical alarms occur,
Eaton will acknowledge them so you know when Eaton has diagnosed the alarm
(and pending notification of resolution).
