Eaton INDGW-X2, User Manual

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How do I log in if I forgot my password?
Troubleshooting – 271
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Refer to the section Contextual help>>>Maintenance>>>Services>>>Reboot .
2- Launch the discovery.
8.5 How do I log in if I forgot my password?
8.5.1 Action
Ask your administrator for password initialization.
If you are the main administrator, your password can be reset manually by following steps described in the Servicing the
Network Management Module>>>Recovering main administrator password .
8.6 Software is not able to communicate with the Network
module
8.6.1 Symptoms
In the Network Module, in Contextual help>>>Protection>>>Agent list>>>Agent list table , agent is showing "Lost" as a
status.
In the Network Module, in
Contextual help>>>Settings>>>Certificate>>>Trusted remote certificates , the status of
the Protected applications (MQTT) is showing "Not valid yet".
IPP/IPM shows "The authentication has failed", "The notifications reception encountered error".
8.6.2 Possible cause
The IPP/IPM certificate is not yet valid for the Network Module.
Certificates of IPP/IPM and the Network Module are not matching so that authentication and encryption of connections between
the Network Module and the shutdown agents is not working.
8.6.3 Setup
IPP/IPM is started.
Network module is connected to the UPS and to the network.
8.6.4 Action #1
Check if the IPP/IPM certificate validity for the Network Module.
STEP 1: Connect to the Network Module
On a network computer, launch a supported web browser. The browser window appears.
In the Address/Location field, enter: https://xxx.xxx.xxx.xxx/ where xxx.xxx.xxx.xxx is the static IP address of the Network
Module.
The log in screen appears.
Enter the user name in the User Name field.
Enter the password in the Password field.
Click Login. The Network Module web interface appears.
STEP 2: Navigate to Settings/Certificates page
STEP 3: In the Trusted remote certificates section, check the status of the Protected applications (MQTT).
If it is "Valid" go to Action#2 STEP 2, if it is "Not yet valid", time of the need to be synchronized with IPP/IPM.
STEP 4: Synchronize the time of the Network Module with IPP/IPM and check that the status of the Protected applications
(MQTT) is now valid.