EASYPRINT Compact CM, Product Manual, Page: 184 / 199

Maintenance, Service and Fault Finding
4-58 EPT033612 Issue 2 March 2018
Network
Problem Action
There is no network
connection An incorrect IP address has been
selected. Check network settings or
contact network administrator. Check
all cables and plugs.
Printer
Problem Action
Printer constantly shows
ribbon error Ribbon core has incorrect specification.
Use original Easyprint ribbon.
Sensor arm may be defective. Verify the
sensors using the sensor test located in
the diagnostics menu.
Print head does not move
up and down The print head motion is driven by the
stepper motor. Check the contacts
between the side arm gear segments and
the fifth stepper motor gears. Check the
side arm gears for damage. Check that the
print head up / down motion is smooth.
Worn peel-off roller If the peel-off roller is difficult to spin due to
a build up of material debris between the
inner roller body and shaft, change the
roller. If the peel-off roller is worn and
running loose on the shaft, change the
roller. Ensure that all ribbon guide pins are
square to the base plate.