Eastey BB-2 SS, User Manual

Page: 34 / 37

34 Warranty Statement
Warranty Statement
BB-2 SS Industrial Case Taping System
Warranty Statement
Eastey warrants that all of the products it ships will be in good working order and free
from defects in material and workmanship and will conform to the published
specifications for that product.
Warranty Period
Drive motor(s): 1 year
Gear reducer: 1 year
Tape head: 1 year (Except for moving parts which are subject to normal wear,
tear and replacement which are warranted to be free from defects
in material and workmanship.)
All other parts: 1 year (Except for moving parts which are subject to normal wear,
tear and replacement which are warranted to be free from defects
in material and workmanship.)
Taping Quality
Taping quality achieved in a given application is dependent on the installation, the
material handling, and the maintenance provided. Eastey makes no warranty that the
taping quality achieved in an application will be the same as that achieved on a test
piece in our demo facility.
Shipping Policy
Customer pays all incoming shipping. If the item is defective and under warranty,
Eastey pays return shipping charges for least costly method. If expedited shipping is
desired, customer must furnish his shipping account and shipping fees will be charged
to that account.
Warranty Verification
If you conclude that a product may be defective and may be covered by warranty,
obtain a Return Material Authorization number by calling our technical support number
(toll free at 1-800-835-9344, or 763-428-4846 or Fax: 763-795-8867) or e-mail:
info@eastey.com, and return the defective item to Eastey. Eastey will analyze the
product and, if found to be defective, we will, at our option, replace or repair the item. If
the item is found to not be eligible for warranty, you will be notified and may decide on
disposition. Defective products will be replaced or repaired as promptly as possible.
Warranty Eligibility
The warranty provided by Eastey is only to the original buyer.