GENERAL INFORMATION
1-3
November 2001
Part No. 001-7240-001
repair. Clearly describe the difficulty experienced in
the space provided and also note any prior physical
damage to the equipment. Include this form in the
shipping container with each unit. Your telephone
number and contact name are important as there are
times when the technicians may have specific ques-
tions that need to be answered in order to completely
identify and repair a problem.
When returning equipment for repair, it is also
recommended that you use a PO number or some other
reference number on your paperwork in case you need
to call the repair lab about your unit. These numbers
are referenced on the repair order and make it easier
and faster to locate your unit in the lab.
Return Authorization (RA) numbers are not
necessary unless you have been given one by the Field
Service Department. RA numbers are required for
exchange units or if the Field Service Department
wants to be aware of a specific problem. If you have
been given an RA number, reference this number on
the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service
Department when the unit arrives.
For additional information on factory service, the
Depot Service Department can be contacted at the
following E-mail address:
1.9 REPLACEMENT PARTS
Replacement parts can be ordered directly from
the Service Parts Department. To order parts by phone,
dial the toll-free number as described in Section 1.7.
When ordering, please supply the part number and
quantity of each part ordered. E.F. Johnson dealers
also need to give their account number. If there is
uncertainty about the part number, include the desig-
nator (C512, for example) and the model number of
the equipment the part is from.
You may also send your order by mail or FAX.
The mailing address is as follows and the FAX number
is shown in Section 1.7.
E.F. Johnson Company
Service Parts Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.10 INTERNET HOME PAGE
The E.F. Johnson Company has a site on the
World Wide Web that can be accessed for information
on the company about such things as products,
systems, and regulations. The address is
http://www.efjohnson.com.
1.11 DISASSEMBLING TRANSCEIVER
Proceed as follows to separate the front cover and
chassis:
1. Remove the battery pack and antenna.
2. Remove the two screws located on the back.
3. The front cover and chassis hinge at the top, so care-
fully separate the lower end of the chassis from the
cover and pivot the lower end outward.
4. When reassembling these parts, make sure that the
rubber perimeter gasket is in the groove (if neces-
sary, hold it in the curved area with your fingers).
NOTE: To operate the transceiver with the front and
back separated, the extension test cable listed in Table
1-1 is required.
