INTRODUCTION AND OPERATION
1-3
September 1994
Part No. 001-2008-300
have a pulse-type telephone, wait until the message is
finished and an operator will come on the line to assist
you. When you enter a first number of "1" or "2",
another number is requested to further categorize the
type of information. You may also enter the 4-digit
extension number of the person that you want to
reach.
FAX Machine - Sales
(507) 835-6485
FAX Machine - Cust Serv
(507) 835-6969
If you are calling from outside the continental
United States, the Customer Service telephone num-
bers are as follows:
Customer Service Department - (507) 835-6911
Customer Service FAX Machine - (507) 835-6969
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
E.F. Johnson Company
Customer Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.7 PRODUCT WARRANTY
The warranty statement for this transceiver is
available from your product supplier or from the War-
ranty Department, E.F. Johnson Company, 299
Johnson Avenue, PO Box 1249, Waseca, MN 56093-
0514. This information may also be requested by
phone from the Warranty Department. The Warranty
Department may also be contacted for Warranty Ser-
vice Reports, claim forms, or any questions concern-
ing warranties or warranty service by dialing (507)
835-6970.
1.8 FACTORY RETURNS
Repair service is normally available through local
authorized E.F. Johnson Land Mobile Radio Service
Centers. If local service is not available, the equip-
ment can be returned to the factory for repair. How-
ever, it is recommended that you contact the Technical
Service Department before returning equipment. A
service representative may be able to suggest a solu-
tion to the problem so that return of the equipment
would not be necessary.
Be sure to fill out a Depot Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling Depot Repair (see Section 1.6) or by
requesting them when you send a unit in for repair.
Clearly describe the difficulty experienced in the
space provided and also note any prior physical dam-
age to the equipment. Then include a form in the ship-
ping container with each unit. Your phone number and
contact name are very important because there are
times when the technicians have specific questions
that need to be answered in order to completely iden-
tify and repair a problem.
When returning equipment for repair, it is also a
good idea to use a PO number or some other reference
number on your paperwork in case you need to call
the repair lab about your unit. These numbers are ref-
erenced on the repair order and it makes it easier and
faster to locate your unit.
Return Authorization (RA) numbers are not nec-
essary unless you have been given one by the Depot
Repair. They require RA numbers for exchange units
or if they want to be aware of a specific problem. If
you have been given an RA number, reference this
number on the Factory Repair Request Form sent with
the unit.
1.9 REPLACEMENT PARTS
E.F. Johnson replacement parts can be ordered
directly from the Service Parts Department. To order
parts by phone, dial the toll-free number and then
enter "1" as described in Section 1.6. When ordering,
please supply the part number and quantity of each
part ordered. E.F. Johnson dealers also need to give
their account number.
If there is uncertainty about the part number,
include the designator (C112, for example) and the
model number of the equipment the part is from (refer
to Section 1.4).
