Draft 02 - Sep 1 2015
10-2
Viking Mobile Radio Operating Manual
Service Information
10.2
Telephone Technical Support
Technical support personnel can help resolve many issues over the telephone, such as
display, volume, software, programming. The Customer Service Department can be
reached using the following telephone numbers:
Toll-Free: (800) 328-3911
Fax: (972)
819-0639
E-Mail: [email protected]
10.2.1 BEFORE Contacting Technical Support
It will be more efficient if you have critical information on hand before contacting
customer support. Be sure to have the following:
- Any necessary equipment model numbers and configuration options.
- Description of the problem/symptoms
- Description of any troubleshooting actions performed.
10.3
Factory Customer Service
The EFJohnson Technologies Customer Service Department provides customer assistance
on technical problems and the availability of local and factory repair facilities. Regular
customer service hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A
technical support subscription service is available or support can be purchased on an as-
needed basis. The Customer Service Department can be reached using the following
telephone numbers:
Toll-Free: (800) 328-3911
Fax: (972)
819-0639
E-Mail: [email protected]
When your call is answered at EFJohnson Technologies, you will hear a brief message
informing you of numbers that can be entered to reach various departments. This number
may be entered during or after the message using a tone-type telephone. If you have a
pulse-type telephone, wait until the message is finished and an operator will come on the
line to assist you. When you enter some numbers, another number is requested to further
categorize the type of information you need.
You may also contact the Customer Service Department by mail. Please include all
information that may be helpful in solving your problem. The mailing address is as
follows:
