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Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt
verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of
Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50%
of the retail purchase cost
. By submitting the item
for repair you are agreeing to payment of the repair
without notification. Repair estimates are available upon
request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred method
of payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration date.
Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly.
Please note: non-warranty repair is only available
on electronics and model engines
.
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair
should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or
concerns regarding this product or warranty.
Safety Precautions
This is a sophisticated hobby Product and not a toy. It
must be operated with caution and common sense and
requires some basic mechanical ability. Failure to operate
this Product in a safe and responsible manner could result
in injury or damage to the Product or other property.
This Product is not intended for use by children without
direct adult supervision. The Product manual contains
instructions for safety, operation and maintenance. It
is essential to read and follow all the instructions and
warnings in the manual, prior to assembly, setup or use, in
order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [email protected], or
call 877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as
Horizon is not
responsible for merchandise until it arrives and
is accepted at our facility
. A Service Repair Request is
available at www.horizonhobby.com on the “Support” tab.
If you do not have internet access, please include a letter
with your complete name, street address, email address and
phone number where you can be reached during business
days, your RMA number, a list of the included items,
method of payment for any non-warranty expenses and a
brief summary of the problem. Your original sales receipt
must also be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written
on the outside of the shipping carton.
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