PAGE 4 OF 12
0220 IH-8683
CLEARING LABEL JAMS
To clear labels that have become jammed in printer:
1. Tear off any labels
that have already
fed through printer.
2. Press label release
lever forward and
pull jammed label
out of label exit slot.
(See Figure 5)
CORRECTING POOR PRINT QUALITY
Poor print quality is most frequently caused by one of
the following:
• An old roll of labels
• Labels made by a manufacturer other than DYMO
• Labels where the thermal coating has been
compromised
• A dirty print head
Use DYMO-branded labels. Do not use third-party
labels because the thermal coating on other labels
has a different sensitivity than DYMO-branded labels.
Also, the perforated holes between the labels made by
other manufacturers are frequently not detectable by
LabelWriter printers.
A faulty roll of labels can cause print quality to become
faint. Small, white dots may scatter through printed
characters, or light and dark patches may appear. Try
using a different roll from a fresh box. If the second roll
prints correctly, the problem is with the first roll of labels.
Another possibility is that the LabelWriter print head
needs cleaning.
LABELS DO NOT FEED CORRECTLY
If labels do not feed correctly, check the following:
• Ensure labels are loaded properly and that left
edge of label is aligned with left edge of label exit
slot. See Loading Labels on page 2.
• Be sure to use authentic DYMO labels. The
perforated holes between the labels made by
other manufacturers are frequently not detectable
by DYMO printers. When the perforations are not
detected, the labels will not feed correctly. Using
third-party labels may also void the warranty.
PRINTER DOES NOT PRINT OR STOPS PRINTING
If printer does not print or stops printing while in use,
follow the steps below to track down the problem.
1. Make sure the printer is still getting power and that
the power cable has not been disconnected.
If the power status light on the side of the printer is
not lit, check to ensure the power cable is plugged
in, and that the power strip is working.
To ensure the problem is not with the outlet or power
strip, try plugging something else into the wall outlet
and power strip.
Be sure to use the power adapter and cable that
came with printer. Power adapters from older
LabelWriter printers may not be compatible with the
LabelWriter Wireless printer.
2. Push the label forward feed button
while printer
is on to confirm that the printer is feeding labels
properly.
If the labels are jammed, the power status light will
blink. Refer to Clearing Label Jams at left.
3. Make sure that the USB cable has not come loose
from the back of printer or computer.
Refer to the installation instructions to ensure the
cable is connected properly.
4. For Windows users, check that the LabelWriter printer
driver is installed correctly.
The LabelWriter printer driver takes print data from
software and directs it to the LabelWriter printer. The
driver is automatically installed when DYMO Label
software is installed. However, the driver may have
been changed or deleted by mistake.
5. From the Windows menu, choose
Devices and
Printers
.
a. Right-click the LabelWriter printer icon, and then
choose
Printer Properties
.
b. From the Properties dialog box, click
Printing
Preferences
.
c. From the Preferences dialog box, click
Advanced
.
The Advanced dialog box appears. If no errors are
displayed in the Advanced dialog box, the printer driver
is installed correctly.
Press Label
Release Forward
Figure 5
TROUBLESHOOTING CONTINUED
π
CHICAGO • ATLANTA • DALLAS • LOS ANGELES • MINNEAPOLIS • NYC/PHILA • SEATTLE • MEXICO • CANADA
1-800-295-5510
uline.com