Error
Possible cause
Remedy
Moving image judders
Insufficient computing power
❯
Reduce the image resolution.
❯
Use the computer in accor-
dance with the system
requirements (9000-618-148).
Camera is not detected by the
software
USB driver not up to date
❯
Install the up-to-date USB
driver.
Camera is not correctly
detected by the software
under Windows 7
Outdated chipset driver (espe-
cially for chipsets from Intel, type
C216 or C220)
❯
Download and install the
respective Windows 7 chipset
driver from the manufacturer.
(The correct driver is supplied
for Windows 8 and higher)
The image is blurred
Resolution set incorrectly
❯
Working in
VistaConfig >
Camera configuration > Set-
tings
select a resolution with
width-to-height ratio 4:3.
13.1 Proof interchangeable head
Error
Possible cause
Remedy
Image contains a high amount
of red; healthy tooth sub-
stance is not properly green
Penetration of external light
❯
Check the position of the
spacer (directly on the tooth).
❯
Turn off or dim source of
external light (e.g. operating
light); darken the room.
13.2 Proxi interchangeable head
Error
Possible cause
Remedy
Image is tool light in a specific
region
The angle of the camera to the
tooth is not ideal
❯
Change the holding angle of
the camera to the tooth.
Snow effect on the image
Clearance of the camera to the
tooth is too high, no optimum
illumination
❯
Ensure that the spacer does
not come into contact with
the teeth.
Camera used without spacer
❯
Always use a spacer for
imaging using the Proxi inter-
changeable head.
Dark shadow in the dentine
Hygienic protective cover or
optical element soiled
❯
Check the hygienic protective
cover, clean or replace if nec-
essary.
❯
Check the optical element
and clean if necessary (see
"11.1 Cleaning the optical ele-
ment").
Troubleshooting
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39
EN
Summary of Contents for VistaCam iX HD Smart
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