MODELS: DFI-8511-01, DFI-8511-02,DFI-8511-03,DFI-8511-04,DFI-8511-05,DFI-8511-06
TROUBLESHOOTING GUIDE
Problem
Root Cause
Corrective Action
1. No power
1a. Power cord was not plugged into
the outlet.
1b. Circuit board failure
1a. Check that unit is plugged directly into a standard 120 volt outlet.
1b. Contact Customer Service for a replacement main PCBA.
2. Stove does not
turn on manually.
2a. No incoming power from the
electrical wall socket or buttons.
2b. Improper operation.
2c. Control panel circuit board
failure
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Contact customer service to replace the control panel PCBA.
3.Stove does not
turn on with remote.
3a. Improper operation
3b. Remote control not working
3a. Point directly at center of the unit.
3b. Install new battery into remote control or Replace remote control if
necessary.
4. Flames are not
moving
4a. Defective Flame Generator Drive
Motor
4b. Flame Generator/Spinner
detached from the Flame
Generator Drive Motor
4a. Contact customer service for a replacement Flame Generator Drive
Motor.
4b. Unplug the stove and remove the back panel and check to see if
“Flame Generator/Spinner” is correctly mounted to the Flame
Generator Drive Motor.
5. Flames are not
visible
5. Burnt out light bulb.
5. Follow bulb replacement instructions to replace the light bulb.
6. Flames are not
bright
6. Normal operation
6. Press the + button multiple times to ensure the flame brightness is on a high
setting.
7. Heater is not
turning on
7a. Defective Main PCBA
7b. Defective heater blower motor
7a. Contact Customer Service for a replacement main PCBA.
7b. Contact Customer Service for a replacement heater blower.
8. Heater is not
turning on and
beeps many times
when pressing the
heater button
8. The HEATER function is locked. 8. Hold the POWER button on the control panel for approximately 10 seconds to
activate the heater function. The unit will beep one time once the heater is
enabled.
9. Not producing
enough heat
9a. power strip/surge protector/
extension cord being used
9b. Location of unit
9a. Plug unit directly into the wall.
9b. Make sure unit is located on an interior wall or away from drafty
doors or windows.
10. Unit blows cool or
cold air
10. Normal operation.
10. When turned off the fan will continue to run for a short period of time to cool
down the heater.
11. Excessive noise
with heater on
11a. Dirty heater blower motor
11b. Defective heater blower motor
11a. Gently vacuum heater blower vents.
11b. Replace heater blower motor
12. Noise with flames
on and heater off
12a. Defective flame generator
drive motor.
12b. Dented back panel
12c. Warped Flame Generator/
Spinner shaft
12a. Contact customer service to replace the flame generator drive motor.
12b. Contact customer service
12c. Contact customer service
13. Power cord gets
warm
13. Normal operation
13. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
14. Is it safe to place
unit on carpet?
14. Product inquiry
14. It is safe to place the unit on carpet; only operate with the legs installed and
make sure to keep flammable items at least 3 feet (0.9 M) away from the front
and sides of the unit.
15. How many square
feet will my unit
warm up?
15. Product inquiry
15. Provides supplemental heat up to 1,000 square feet
