MODEL: 18W18II040FGL-C
© 2019, Twin-Star International,Inc.
Delray Beach, FL 33445
VOLTAGE
120 VAC, 60 Hz
AMPS
12.5 Amps
WATTS
1500 Watts
PRODUCT SPECIFICATIONS
OPERATING INSTRUCTIONS
OPERATING INSTRUCTIONS
Manufactured and distributed by Twin-Star
International, Inc., under license from Duraflame,
Inc. duraflame, the flame symbol and logo are
registered trademarks of Duraflame, Inc.
Note: When first running the heater there may
be an odor. This is normal as the heater has a
surface coating on the internal parts. For the
first several hours of operation, the coating
reacts with the internal parts to permanently
protect them. The odor is safe; if you are
sensitive to the odor, it is recommended
to run the heater in a well-ventilated area until
the odor dissipates.
Warning: This is an unvented, electric
appliance. DO NOT attempt to burn wood or
manufactured firelogs in or on this appliance
or grate.
Go to tsicustomerservice.com for product warranty registration
--TIMER
-- FLAME
-- POWER
-- HEATER
1. The power button supplies power to all of the fireplace functions. The power button
will put the insert in a standby mode. This will turn off all functions at once, but will
hold the settings in the memory. By pressing the Power button again, the unit will
turn on with the retained settings.
2. With the power on, press and hold the Power button on the control panel for 10
seconds to disable or re-enable the heater function. Once disabled or re-enabled,
the candle lights will flash multiple times.
3. Before the heater powers off, the fan will continue to run for a period of time to cool
down the internal parts.
Pressing the timer button will cycle through the timer
settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and off (00).
Remote
1. There are 5 brightness levels that can be selected and OFF (00) setting.
2. Settings F5 - F1 decrease in brightness.
1.The fireplace contains three infrared quartz heating elements.
2.The thermostat setting range is 62°F - 82°F (17°C - 27°C) or continuously ON. Set the
heater to (00) to use the flame effects without the heat.
3.The thermostat is adjustable by 2°F or 1°C increments.
4.The up and down buttons “ ” on the remote will increase / decrease temperature
setting.
5. To change between °F and °C, press and hold the HEATER button on the control
panel for 3 seconds.
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject
to the following conditions and limitations.
1. Install and operate this Electric Fireplace in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized
repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected
to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will
not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use
the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manu-
facturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling customer service department at 1-888-674-7517, 7 days a week 24 hours a day
at our toll-free help line. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
Make sure you have your warranty, your sales receipt, location of purchase and the model/serial number of
your product.
IMPORTANT INSTRUCTIONS
1. The battery compartment is located on the back end of the remote
control.
2. Press and slide the battery door open and remove the old battery.
3. Insert 2 AAA batteries, checking that the + and - sides of the battery
match inside the battery compartment.
4. Replace the battery compartment door.
Caution:
•
For best results, use 2pcs AAA alkaline batteries.
•
Install only new batteries of the same type in your product.
•
Failure to insert batteries in the correct polarity, as indicated in the
battery compartment, may shorten the life of the batteries or cause
batteries to leak.
•
Do not mix old and new batteries.
•
Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel
Cadmium) or (Nickel Metal Hydride) batteries.
•
Danger of explosion if battery is incorrectly replaced.
•
Do not ingest batteries.
•
Batteries should be recycled or disposed of as per state and local
guidelines.
DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could endanger the
environment and human health. Used batteries shall not be treated as
municipal waste, but left at the appropriate collection point for recycling.
For more information about collection and recycling of used batteries,
please contact your local municipality or waste disposal service.
SAVE THESE
INSTRUCTIONS
Battery Replacement
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal
conditions. Do not partially or fully cover or obstruct the front of this heater.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is
necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance
malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never locate this appliance where it may fall into a bathtub or
other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners,
or similar coverings. Do not route cord under furniture or appliances. Arrange
cord away from traffic area and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove
plug from outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust
opening as this may cause an electric shock or fire, or damage the
appliance.
13. This appliance, when installed, must be electrically grounded in
accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A.
installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust
opening as this may cause an electric shock or fire, or damage the
appliance.
15. To prevent a possible fire, do not block air intakes or exhaust in any
manner. Do not use on soft surfaces, like a bed, where opening may
become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it
in areas where gasoline, paint or flammable liquids are used or stored.
This stove should not be used as a drying rack for clothing. Christmas
stockings or decorations should not be hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or
injury to persons.
18. Connect to properly grounded outlets only. This heater is for use on 120
volts.The cord has a plug as shown at A in Fig.1. Avoid the use of an
extension cord because of the risk of overheating the cord and the risk of
fire. Extension cords are for temporary use only. If an extension cord must
be used, it must be UL/CSA certified, rated at 15A (1875W), 125V
maximum with14AWG minimum and constructed of two current carrying
conductors with ground. A heavy duty extension cord with the shortest
length possible for the connection is recommended and must not be longer
than 50 ft. (15.2m ). Do not coil or cover the extension cord.
1-YEAR LIMITED WARRANTY
B69
For Customer Service:
tsicustomerservice.com
(+1) 888-674-7517
8:30 a.m.-5:30 p.m., EST, Monday-Friday
Control Panel
Display
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
damage the appliance.
15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are
used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury
to persons including the following:
2
A
B
Fig.1
SAVE THESE INSTRUCTIONS
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA
1.5V
AAA
1.5V
--FLAME SPEED
The flame speed is only adjustable from the remote control.
Setting S1 is slowest ranging up to setting S5 which is the fastest.
--FLAME SOUND
The flame sound is only adjustable from the remote control.
There are 3 volume levels that can be selected and OFF.
1. Low volume 2. Medium volume 3. High volume
