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TROUBLE SHOOTING
Problems with different fireplace systems are NOT just caused by Durablow remote control, but also by fireplace itself.
Please firstly review and check fireplace manufacturer’s manual to see if all wires are properly connected, valve is
working fine, or gas tank / pipes are in good condition. Then please check the operations below:
1. Check to see if receiver batteries are installed properly. If one battery is installed backward, the entire system will NOT
working. Be sure battery output is 2.5 volts or more for transmitter, and 5.2 volts or more for receiver box.
2. Make sure the transmitter is communicating with the receiver.
Check to see if receiver beepsin ON & OFF modes. The receiver only beeps in ON & OFF modes.
If no beeps when the MODE button is depressed on the transmitterin ON & OFF modes, please LEARN and match
transmitter with receiver first
(see
LEARNING TRANSMITTER TO RECEIVER
).
4. Make sure the transmitter is in good condition (doused or broken transmitter will be out of order) and within the 15 to
20-foot range of the receiver.
5. Positioning the receiver box is quite important. If the receiver is fully coveredby a metal, the operation of thereceiver
may be failed because of losing communicating with transmitter or shortening the use distance range. Re-position the
receiver to gain better signals.
WARRANTY & LEGAL DISCLAIMER
Warranty:
Durablowwarrants thisremote control system for a 2-YEAR LIMITED WARRANTY of the original purchaser / owner of
this system. This warranty is not transferable to another person. it is for the original purchaser of the product.
Durablowwarrants any parts failed because of defective workmanship in production or materials from the original date of
purchase. Durablow will repair or replace the defective parts at Durablow’sdecision.
Replacement parts will be available at NO chargesand free-shipping to users for the FIRST2 years of this warranty. If
Durablow does not have the parts for a certain model, then a replacement system will be provided.
The Owner must provide a bill of sale, order ID or payment record which should be kept to verify purchase date and
establish warranty period.
This warranty does not cover claims. Damage to the system caused by accident, misuse, abuse, or installation error, no
matterimplemented by acontractor, third party Service Company, or owner, is not covered by this warranty. Any
modifications of the system will void this warranty.
Photos and simple questions may be required for further product investigation & improvement. Durablow & PayandPack
will reserve the right to physically inspect the product for defects, by authorized representatives.
Legal disclaimer:
Due to different using circumstance, user should take specific advice from qualified technician or professional people
before undertaking any action following information included in these instructions above.
All users who ignore this disclaimer, misuse, abuse, or install the system improperly are at their own risk.
