DSC Touch-SCW9067 Page 97 Installation Manual Download

Page: 97 / 114

TROUBLESHOOTING

HARD REBOOT

If the panel is frozen or experiencing serious difficulties and you cannot resolve it, you can
force the software to reset by pressing and holding the “Home” button for 30 seconds.

FIND IT

Home

x 30 sec

QUESTIONS?

Contact us at 800-387-3630 or

[email protected]

SUPPORT

IMPORTANT: Performing a hard reset may
result in data corruption and/or panel failure.
Only use this when absolutely necessary.

DSC Confidential and Proprietary Page of

97 114

Summary of Contents for Touch-SCW9067

Page 1: ...INSTALLATION MANUAL DSC Touch 1 4 3 Software The DSC Touch is a 7 touchscreen built with an Android operating system providing full security and smarthome functionality in an easy to use interface...

Page 2: ...dicated to those menus features and systems accessible solely to those with the proper installation code Features accessible to users and installers alike are outlined in the DSC Touch User Guide The...

Page 3: ...8 Upgrade Software 59 Siren and Alarms 60 Security and Arming 62 Camera Settings 63 Device List 64 IQ2 Devices 65 Dual Path SYSTEM TESTS 67 System Tests 68 Wi Fi Test 69 Sensor Test 70 Cellular Test 7...

Page 4: ...HARDWARE...

Page 5: ...HARDWARE EXTERIOR FRONT Panel Camera Emergency Button Home Button Microphone 7 LCD Resistive Touch Screen DSC Confidential and Proprietary Page of 5 114 Last updated 4 29 15 All rights reserved...

Page 6: ...BACK Mounting plate Mounting holes SD Card Slot Cooling Vents Two Way Voice Speaker Panel Sounds Speaker Rear access opening Siren DSC Confidential and Proprietary Page of 6 114 Last updated 4 29 15 A...

Page 7: ...nel Speaker Connector Cellular Antenna The battery should NEVER be disconnected without following proper power down procedures page 92 Failure to comply may result in data corruption panel failure and...

Page 8: ...ed by UL cUL Other terminal connections have not been evaluated by UL cUL Note Do not connect the plug in adapter to a switched outlet Note Use only Class 2 power limited power supply Input rating 100...

Page 9: ...ling downward from the top Secure one corner of the plate in the desired location be sure to position rear access opening over the location of your wire Ensure the plate is level and secure to wall wi...

Page 10: ...age 92 Disconnecting the battery may result in data corruption or panel failure and a void of the manufacturer warranty Connect the wire to Power Supply terminals Red Positive Black Negative IMPORTANT...

Page 11: ...wer supply mounting tab to receptacle Note The power supply model with mounting tab shall be used only for installations in USA For installations in Canada use only the power supply model without the...

Page 12: ...SOFTWARE...

Page 13: ...n is divided into three sections The header shows the date time and is color coded to show current status The primary user interface contains the panel apps and the footer holds settings help and the...

Page 14: ...m Armed Away Mode which indicates that ALL non bypassed sensors are armed The header or Status bar shows the date time and is color coded to show the current system status The panel s Panic and Home b...

Page 15: ...de and provides varied access by user permission level Help Access video tutorials FAQs and URLs for other documentation Contact Us Access dealer security provider contact information including phone...

Page 16: ...etary Page of 16 114 Last updated 4 29 15 All rights reserved Default Installer Code 5555 Default Master Code 1234 Access to all functions to install and customize the panel and peripherals Access to...

Page 17: ...s Installer Code Access Master Code Access DSC Confidential and Proprietary Page of 17 114 Last updated 4 29 15 All rights reserved Settings Menu accessed through the Installer Code 5555 Settings Menu...

Page 18: ...INSTALLATION...

Page 19: ...INSTALLATION INSTALLATION FIND IT Settings Installation Installer Code Access Master Code Access DSC Confidential and Proprietary Page of 19 114 Last updated 4 29 15 All rights reserved...

Page 20: ...Emergency Sensors 4 Select the length in hours 4 before reporting a loss of supervision on life safety devices Loss of Supervisory Signals for Non Emergency Sensors 24 Select the length in hours 24 be...

Page 21: ...xcept videos English French and Spanish Favourite Languages English Spanish Select your favourite languages This setting determines what 2 languages the bi lingual toggle uses in the Apps section Favo...

Page 22: ...g a tamper to auto learn a sensor enabling this will allow an open close of the sensor to trigger auto learn INSTALLATION SECURITY ACCOUNT DSC Confidential and Proprietary Page of 22 114 Last updated...

Page 23: ...us in realtime Sensor Group Quick reference to all sensor groups and their actions Security Sensors Add edit or remove up to 64 security or life safety devices 5 of which being allocated for image sen...

Page 24: ...splay the sensor s DL code select OK to confirm 4 Use drop down menus and smart filters to program Sensor Group Chime etc 5 Select Add New to complete and move to the next sensor FIND IT Settings Inst...

Page 25: ...lick Add New to save the information and complete the process FIND IT Settings 4 Choose sensor name from the list or create a Custom Name using the built in keyboard with Text to Speech 5 Choose chime...

Page 26: ...AutoLearn Sensor Installer Code Access Master Code Access DSC Confidential and Proprietary Page of 26 114 Last updated 4 29 15 All rights reserved Door Window Motion Glass Break Key Fob Keypad Auxili...

Page 27: ...a variety of preset sensor names by scrolling up and down or create a custom description FIND IT Settings Installation Security Sensors AutoLearn Sensor Installer Code Access Master Code Access DSC Co...

Page 28: ...numeric only no special characters and click Done The name will appear in the field next to Sensor Name FIND IT Settings Installation Security Sensors AutoLearn Sensor Type sensor name touch Done Name...

Page 29: ...rstands each individual sensor you can program each to have a unique chime or even turn chiming off for that individual sensor To customize your chime for a particular sensor touch the chime type butt...

Page 30: ...available for that type of sensor will be displayed To edit sensor group touch the Sensor Group button You can find a full list of sensor groups on the panel inside the Sensor Group app under Securit...

Page 31: ...m This can be a separate delay from the normal delay 13 Instant Perimeter D W Y Door or window that triggers alarm instantly when system is armed 14 Instant Interior Door Y An interior sensor that tri...

Page 32: ...mical storage etc 8 Reporting Safety Sensor Y This sensor reports to the central station and triggers an alarm when Safety Sensors is active regardless of panel status 9 Delayed Reporting Safety Senso...

Page 33: ...y Motion Y Also active when armed to Stay Triggers an entry delay when motion is detected Does not trip if an entry exit sensor is tripped first 20 Away Delay Motion Y Active when armed to Away Trigge...

Page 34: ...carried the button s is are programmed to trigger a police panic 6 Mobile Auxiliary N Worn as a wrist watch or pendant the button s is are programmed to trigger an auxiliary panic UL NOTE Medical func...

Page 35: ...n s is are programmed to trigger a police panic UL NOTE Hold up functionality has not been evaluated by UL cUL 2 Fixed Silent Y Installed in a fixed location such us under a desk the button s is are p...

Page 36: ...xed Intrusion Y Installed in a fixed location such us under a desk the button s is are programmed to trigger a police panic 2 Fixed Silent Y Installed in a fixed location such us under a desk the butt...

Page 37: ...moke Heat Y Triggers an alarm when sensor detects smoke rapid rise in heat GROUP NAME SUPERVISED SCENARIO 34 CO Y Triggers an alarm when sensor detects Carbon Monoxide CO DETECTOR DSC Confidential and...

Page 38: ...rm when sensor is tampered in Stay or Away mode GROUP NAME SUPERVISED SCENARIO 13 Translator Y Triggers an alarm when sensor is tampered in Stay or Away mode WIRELESS TRANSLATOR SENSOR GROUPS DSC Conf...

Page 39: ...nsor Sub Type For multi function sensors select Multi Function 1 for all others select Flood 2 SHOCK GROUP NAME SUPER VISED SCENARIO 13 Shock Glass Break Y Arms and trips Shock Sensor immediately when...

Page 40: ...or trigger an alarm This is a chime only sensor when Safety Sensors are active regardless of panel status Great for detached garage shops UL NOTE Functionality in conjunction with garage door openers...

Page 41: ...ensor smoke DSC Confidential and Proprietary Page of 41 114 Last updated 4 29 15 All rights reserved DOOR BELL GROUP NAME SUPERVISED SCENARIO 25 Local Safety Sensor Y This sensor does not report or tr...

Page 42: ...ing before sounding the alarm This can be a separate delay from the normal delay 13 Instant Perimeter D W Y Door or window that triggers alarm instantly when system is armed 14 Instant Interior Door Y...

Page 43: ...ed for medicine cabinets chemical storage etc 8 Reporting Safety Sensor Y This sensor reports to the central station and triggers an alarm when Safety Sensors is active regardless of panel status 9 De...

Page 44: ...To change this simply touch the Voice Prompt button and make the desired adjustment on off With the DSC Touch you can toggle each of these on or off for each individual sensor leaving voice prompts on...

Page 45: ...settings Z Wave Enabled Activate or deactivate Z Wave radio INSTALLATION HOME CONTROL SETTINGS FIND IT Settings Installation Home Control Settings Home Control Settings allow an installer to set a ma...

Page 46: ...e all Z Wave devices from the DSC Touch s memory Home Control Devices Add Edit Clear and remove Z Wave peripherals in Home Control Devices Rediscover Network Re establishing connection to devices on t...

Page 47: ...n FIND IT Settings Installation Add Device 4 Adjust the sensor information by touching the fields and making the appropriate selections 5 Click Add to save the information and complete the process Adj...

Page 48: ...the DSC Touch Touch Clear Device Panel will start sending a Clear signal Press Pair or Learn button on device Note each Z Wave device is different and not all devices have a hard button to pair or le...

Page 49: ...letes Z Wave device from the panel This does not clear the device s memory Before adding the device to another network see instructions on how to Clear a Z Wave device Touch Delete Device From Panel C...

Page 50: ...Devices Remove All Devices Deletes all Z wave devices from the panel and resets the panel s Z Wave controller Touching Remove All Devices brings a confirmation pop up asking you to confirm your decis...

Page 51: ...ork if a Z Wave device has been moved removed or added to the panel This helps remap and optimize the Z Wave mesh network Check the box next to the device s you want to rediscover Touch Rediscover Whe...

Page 52: ...a pop up will appear listing it s Neighbor Nodes DSC Confidential and Proprietary Page of 52 114 Last updated 4 29 15 All rights reserved Neighbor info shows which devices depend on another to connect...

Page 53: ...routed on the Z Wave network in order to succeed Acked commands auto route Command was successful and acknowledged by the sensor it used the normal automatic Z Wave network route to execute the comma...

Page 54: ...05 to 240 seconds Exit Delay How much time users have to exit the location before the panel arms itself When SIA Limits enabled 45 to 254 seconds When SIA Limits disabled 05 to 254 seconds Long Entry...

Page 55: ...box disables all Chime Settings Indicates whether the panel should emit tones beeps Sensors Panel and Safety Sensors can all be toggled independently unchecking box disables feature The DSC Touch sou...

Page 56: ...ened Chime type and frequency are set below Edit Trouble Beep Chimes Select the chime type for Sensor Low Battery Sensor Tamper and Panel Tamper Trouble Beeps Timeout Determines the amount of time bet...

Page 57: ...w much information to record in log files No log output No information recorded Fatal Record fatal or severely problematic information only Error Record all errors and fatal issues Warn Record warning...

Page 58: ...r updates and install new software for IQ2 secondary tablets paired with the primary Upgrade Using SD Card Search an inserted SD Card for updates and install new software Patch Tag A code correspondin...

Page 59: ...e Weather Siren Warning Enabled When enabled siren will sound when the panel receives a severe weather alert When disabled panel will use severe weather chime UL NOTE this functionality has not been e...

Page 60: ...Secure Arming Disabled Require user code for arming panel Note this option shall be enabled for UL cUL Refuse Arming When Battery Low Disabled Will not allow panel to arm if battery is low below 30 A...

Page 61: ...opened during countdown process a second time Keyfob Instant Arming Enabled When enabled turns off exit and entry delays if keyfob is used to arm the system Allow Master Code to Access Security and A...

Page 62: ...hen a user disarms the panel When disabled the panel will not capture images upon disarm Alarm Photos Enabled When an alarm is triggered the panel will take 2 photos One when the alarm has been trigge...

Page 63: ...EVICE LIST Shows device specific information for programmed Home Control devices Settings Device List Additional option available only through the Dealer Code By pressing Info you will find the follow...

Page 64: ...114 Last updated 4 29 15 All rights reserved Up to 3 IQ2 secondary tablets can be pared with the IQ Panel To add a new IQ2 device 1 Touch Add New 2 Name the device 3 Enter the IP Address located in Mo...

Page 65: ...ult Dual Path Control is enabled To disable un check the box You can also run a Wi Fi test to ensure that the Dual Path is connecting properly Unlike the standard Wi Fi test which checks connection to...

Page 66: ...SYSTEM TESTS...

Page 67: ...ig Test the panel s connection to Image Sensors Home Control Test Test the panel s communication with individual Z Wave devices System Tests There are several tests you can run to ensure the system is...

Page 68: ...stomization section for directions on connecting to Wi Fi A successful test will result in a pass and indicates the date and time of the test To perform a Wi Fi Test touch the Run button Note If test...

Page 69: ...nsor to test refer to individual sensor documentation for instructions if needed The panel will audibly report and display test results for the sensor being tested Green pass or Red fail Note For UL c...

Page 70: ...est press Start and watch for the results on the screen OTASP The OTASP function is used to register the built in CDMA module with the Verizon network This should already have been completed at the fa...

Page 71: ...Config Select the desired Image Sensor by touching View next to it s name Touch Sensor Tests Installer Code Access Master Code Access Choose an Image Sensor to Test Select the test you want to run PIR...

Page 72: ...e communicating properly Home Control Test Note If a test fails relocate device change batteries and or rediscover network To perform a Home Control Test touch the Run button A successful test will re...

Page 73: ...Each test can be initiated manually or use the Run All button to run all tests at once Panel Test Installer Code Access Master Code Access DSC Confidential and Proprietary Page of 73 114 Last updated...

Page 74: ...remote keypad has not been evaluated for use Remote Devies Test Installer Code Access Master Code Access DSC Confidential and Proprietary Page of 74 114 Last updated 4 29 15 All rights reserved Result...

Page 75: ...CUSTOMIZATION CUSTOMIZATION...

Page 76: ...ing the panel s Wi Fi Sound Adjust the volume and other sound settings on the panel Note Alarm siren volume cannot be adjusted Brightness Adjust the brightness of the panel s LCD SD Card Display total...

Page 77: ...enter installer or master code Touch System Settings Available networks appear in a list Touch the desired network and use the keyboard to type the password if required Touch Wireless Settings Install...

Page 78: ...ng is based on location as indicated by the zip code entered into Alarm com when the account is created FIND IT 4 DAY FORECAST Touch the weather icon to get a 4 day forecast This information is update...

Page 79: ...hoto Frame can be changed or turned off through Photo Frame Settings Display type Choose a display type for your photo frame Opt to turn it off completely scroll through pre loaded images or view a we...

Page 80: ...by one or all at once ADD PHOTOS Add new photos using an SD card or download one of several Wi Fi photo sets using your panel s WiFi connection SETTINGS Change the Photo Frame s Display Type from Off...

Page 81: ...test NOTE Before removing the SD Card go to Settings then touch System Settings then SD Card and select Unmount FIND IT SD Card Slot Left side of panel behind bezel Insert card with the label facing...

Page 82: ...when the panel is not in use Off Photo Frame and Weather Clock Photo Frame Start Time 10 minutes Choose the amount of time to wait after the last touch before starting the selected display type 5 10 1...

Page 83: ...fo and determine what you d like to be displayed in Contact Us located on right side of the Home Screen footer Dealer Contact fields allow up to 25 characters Tag Line 2 allows up to 50 Settings Deale...

Page 84: ...tings Edit Sensor Installer Code Access Master Code Access Installation Security Sensors You can also edit the names of Home Control Devices When pairing a sensor or device for the first time or going...

Page 85: ...to have a separate chime on a pool gate than you do for the front door or assign a unique tone to the back door so you can distinguish it from the front Apps Sound DSC Confidential and Proprietary Pa...

Page 86: ...features and settings including connecting to Wi Fi User Management Camera App and Sensor customization On the date indicated when created optional User Arming Disarming Home Control Weather and the...

Page 87: ...oad Help Videos Installer Code Access Master Code Access 1 Select whether you want to add videos onto your panel adding them to other available videos or replace all existing videos with new ones 2 Ch...

Page 88: ...TROUBLESHOOTING...

Page 89: ...er interface and the alarm com integration Linux Version Displays installed Linux version Android version Displays installed Android version Android System Version Shows which version of the Android s...

Page 90: ...n EEPROM Format Version Displays the system s EEPROM format version Patch Description Shows all applied software patches when they were installed and the status of each Also shows next check in time f...

Page 91: ...ernal bars out of 6 and internal bars our of 31 signal strength Cellular Connection Displays the connection status with alarm com no signal registered etc IMEI MEID Displays the system s IMEI MEID The...

Page 92: ...latest software update If your panel is up to date you will see a message confirming that you have the most recent software version 6 If a software update IS available the panel will automatically beg...

Page 93: ...s Enter Installer code default is 5555 Touch Installation Touch Upgrade Software Make sure the Automatic Updates button is checked Change update interval by selecting Automatic Upgrade Interval Note F...

Page 94: ...Touch Upgrade via SD Card 10 The panel will search the SD Card for the patch and begin downloading it automatically 11 Once complete touch OK to reboot the panel DO NOT TOUCH THE SCREEN The process w...

Page 95: ...ome screen 2 Enter the installer or master code 3 Select Power Down 4 Wait for panel LEDs to turn off 5 Disconnect the power FIND IT Settings QUESTIONS Contact us at 800 387 3630 or tech dsc com SUPPO...

Page 96: ...or master code 2 Select Panel Reboot 3 Wait for the panel to restart FIND IT Settings QUESTIONS Contact us at 800 387 3630 or tech dsc com SUPPORT IMPORTANT Failure to follow these steps properly may...

Page 97: ...y pressing and holding the Home button for 30 seconds FIND IT Home x 30 sec QUESTIONS Contact us at 800 387 3630 or tech dsc com SUPPORT IMPORTANT Performing a hard reset may result in data corruption...

Page 98: ...ecks that photos are loaded in the photo frame app 1 Go to Apps Photo Frame Add Photos 2 Add photos from Wifi photo sets or an SD card Help Videos Checks help videos are installed in the panel 1 Go to...

Page 99: ...late is secure and installed properly AC Status Check panel AC power status 1 Inspect the wire leads are secure and properly connected on the terminal block and adapter Internet Connection Check panel...

Page 100: ...to Wifi network 1 Go to Wifi Setting page and enable wifi 2 Connect to a Wifi Network Upgrade Service Checks that the panel s upgrade service is pointed to the production server 1 Contact Dealer to en...

Page 101: ...monitor allows you to see the Wi Fi connection and information as well as the other services running in the panel System Monitor Installer Code Access Master Code Access DSC Confidential and Proprieta...

Page 102: ...If your panel cannot load a help video you will receive an error message Please ensure that your video s meet the requirements Acceptable File types m4v Total storage space 200MB NOTE videos look best...

Page 103: ...erials must be of sufficient strength and construction to provide the level of protection expected A reevaluation must be done during and after any construction activity An evaluation by the fire and...

Page 104: ...ely warning of fires caused by carelessness or safety hazards such as smoking in bed violent explosions escaping gas improper storage of flammable materials overloaded electrical circuits children pla...

Page 105: ...and other DSC logos and brand features and product and service names are trademarks and the property of Tyco Safety Products of Canada Ltd the DSC Marks Without DSC s prior permission you agree not to...

Page 106: ...misuse or damage shall be evaluated and a repair estimate shall be provided No repair work will be performed until a valid purchase order is received from the Customer and a Return Merchandise Authori...

Page 107: ...Intended use Use the Product for its intended use only refer to the data sheet and user documentation Any use other than the Product s intended use will void any applicable warranties For the latest...

Page 108: ...c Alarms and Intrusion Alarms will be sent to the dealer authorized central monitoring station who will then handle calling the local police as necessary The Product cannot be configured to call the l...

Page 109: ...um Ion Polymer battery Lifetime Power Cycles 300 Power Cycles fully charged to fully discharged state DC voltage 8 4V max battery model number Springpower 704077 max charging current 400mA trickle cha...

Page 110: ...ll reduce the working life of the battery Do not short circuit the battery by connecting the positive terminal to the negative terminal High currents can be generated resulting in high temperatures an...

Page 111: ...R glement sur le mat riel brouilleur du Canada IMPORTANT Changes or modifications not expressly approved by DSC could void the user s authority to operate the equipment This device complies with Indu...

Page 112: ...ts 6 locks 5 thermostats and 10 other devices Cellular Verizon CDMA 1xRTT 700Mhz model SCW9067C or HSPA 850 1900Mhz model SCW9067H Security R F 433 MHz up to 59 security zones Hardwire Input Wired x2...

Page 113: ...anical Dimension 8 5x6 5x1 5inch LxWxH Weight 1 84 lbs 84 kg Power Supply DC Primary source external plug in adapter rated 12 5Vdc 1 2A Backup source 2 x cells 704077 Lithium battery 4 7V 2500mAh conn...

Page 114: ...5 Revision Date 5 26 15 DSC Part 29009324R001 Software version 1 4 3 Conforms to UL Std S985 1023 1635 Certified to ULC Sub C1023 ULC Std S545 DSC Confidential And Proprietary Reproduction without per...

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DSC Touch-SCW9067, Installation Manual

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