C24-HUB
Quick Installation Sheet
Installation
This document will guide you through basic account
activation using the C24-HUB and a compatible DSC
control panel. The following steps must be
performed for successful account activation. If the
C24-HUB has been previously activated, please
follow the Reset procedure prior to reactivation
.
1.
Antenna Orientation
2.
Connection to RS-422 Interface
3.
DSC panel programming
4.
Web Portal Activation
Package Contents
The following items should be included: If any of
these items are damaged or missing, please contact
your distributor immediately.
•
C24-HUB
•
Wi-Fi Antenna
•
12V 1A Power Adapter
•
Ethernet cable
•
Quick Installation Sheet
Antenna Orientation
The C24-HUB may be desk or wall mounted. Locate
the included Wi-Fi antenna and thread the antenna
onto the WiFi port on the back of the C24-HUB. In
both situations, ensure that the antenna is oriented
in an upward position.
Connections
The C24-HUB requires the following connections:
1.
Ethernet connection from Broadband
connector to Internet router
2.
4-wire connection to RS-422 interface
3.
Power supplied by 12V 1A Power Adapter
RS-422 connection to C24-HUB gateway
DSC panel programming
Access the DSC control panel installer’s
programming from a security system keypad.
In Section [382] ensure that option 5 is on.
Zone programming should be completed prior to
web portal gateway activation.
Web Portal Activation
An installer level login is required to activate an
account. This access can be provided by your
account administrator.
An internet connection is required to activate an
account. Enter the following address into your web
browser to access the activation portal:
https://portal.c24manager.com/activation
Note: Ensure the gateway is powered up and the
Power and Device LEDs are solid green prior to
activation.
1.
Log into the activation portal with your installer
login credentials.
2.
Select the configuration appropriate to your
security panel installation
.
3.
Enter the activation key found on the back of
the gateway
4.
The activation portal will search for your
connection of the gateway on the server
The activation process will automatically detect the
firmware versions of the gateway, RS-422 interface
and DSC security panel. The device will be upgraded
as needed as part of the activation process.
Note: During the upgrade process the panel may go
into Keybus fault indicated by a continuous tone on
the system keypads. This is normal to the process
5.
Select the Service Package
6.
Select the Upgrade Group
7.
Create or associate the account to a master
user.
The activation is now complete.