The programmed number in Communicator must also be programmed as the panel phone number. When the communicator
detects the phone number it will communicate to the receivers to the corresponding group.
NOTE:
If no PTM phone number is programmed, all panel calls will go to Receiver Group 1.
Troubleshooting Guide
Powering up the 3G4010CF
– when powering up the 3G4010CF, always connect the battery first (if used) before connecting
primary DC power from the control panel or transformer.
Wiring Primary
– R-1/T-1 of 3G4010CF to RING/TIP of control panel, DC power from control panel or DC transformer to DC
input, backup battery.
Wiring Backup
– Incoming line to RING/TIP on 3G4010, R-1/T-1 of 3G4010CF to RING/TIP of control panel, R-1/T-1 of control
panel to house phones, DC power from control panel or DC transformer to DC input, backup battery.
Testing Communications
– when the 3G4010CF transmits a signal for the control panel, or for an internal transmission, the
BLUE light will flash one time when the signal is transmitted and two times when it gets a kiss-off.
SIM
– the SIM should be activated at least 24 hours prior to installation. The 3G4010CF will show signal strength with an inact-
ive SIM, however it will display the signal strength of any available wireless network. The SIM must be active to ensure the sig-
nal strength displayed is that of the wireless network provider for which the SIM belongs to.
Panel Programming
– the control panel should be programmed to communicate Contact ID or SIA exactly the same way it
would be programmed to communicate Contact ID or SIA over the telephone line.
Green/Yellow
LED Status
What it
means:
CSQ Values
Signal Strength Status
Both Signal Strength
LEDs
ON
Excellent
Signal
Strength
14+
l
Unit can be installed in the current mounting location.
Top LED
FLASHING
with
bottom LED
ON
Excellent
Signal
Strength
11-13
l
Unit can be installed in the current mounting location.
Bottom LED
ON
Good Signal
Strength
7-10
l
Unit can be installed in the current mounting location.
Bottom LED
FLASHING
Poor Signal
Strength
5-6
(no trouble)
1-4
(with trouble)
l
Ensure the antenna cable is plugged securely into the radio
connector.
l
If the SIM is active, connect a battery to the unit and test
various locations for good/excellent signal strength.
l
Connect an antenna extension kit (GS-15ANT, GS-25ANT,
GS-50ANT or GS8-ANTP).
Both LEDs
OFF
No Signal
Strength
0
l
If the red LED is also FLASHING, refer to the RED LED chart.
l
Verify SIM card is activated.
l
Ensure the antenna cable is plugged securely into the radio
connector.
l
If the SIM is active, connect a battery to the unit and test
various locations for good/excellent signal strength.
l
Connect an antenna extension kit (GS- 15ANT, GS-25ANT,
GS-50ANT or GS8-ANTP).
Both LEDs
Flashing
ON/OFF
together
Signal
Strength is
invalid
N/A
Radio is in process of network registration.
Both LEDs
Alternating
Radio Reset
Sequence
N/A
Radio is performing a Reset. If the issue persists, please verify the
SIM card is inserted correctly.
NOTE:
When the Signal Strength LED is showing Green, it indicates your communicator is connected to a 3G Tower. When
the Signal Strength LED is showing Yellow, it indicates your communicator is connected to a 2G Tower.
Blue LED Status
(Normal Mode)
What It Means: Wireless Communicator Status/Communication Indicator
Blue LED
ON
When used as a backup communicator, the blue LED will be ON when there is a no phone line
connected to the 3G4010CF TIP and RING, or the line voltage goes below 2.8VDC.
Blue LED
OFF
A good phone line is connected to the 3G4010CF . (more than 2.8 VDC detected across the 3G4010CF
TIP and RING terminals).
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