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STOVE FEEDS PELLETS, BUT WILL NOT IGNITE AND 
SHOWS WARNING CODE “L” 

 

Possible Causes: Possible 

Remedies: 

 
1. 

Air damper open too far for ignition. 

 
 

 
Adjust the air supply to the minimum setting for startup. In some situations, it may 
be necessary to have the damper completely closed for ignition to take place. Once 
there is a flame, the damper can be adjusted to the desired feed setting. 
 

 

2.     Blockage in igniter tube or inlet for igniter tube. 
 

 

Remove the burn pot and clean it thoroughly. Make sure that all openings are clear. 
Find the place where the igniter tube comes out of the burn pot housing. It is a small 
tube located on the back of the burn pot housing.  Make sure it is clear. Make sure 
there is no debris around the igniter element or inside the igniter tube. 
 

 

3.     Defective igniter element. 
 

 

Supply power directly to the igniter element. Watch the tip of the igniter from the 
front of the stove. After about 2 minutes, the tip should glow. If it does not, the 
element is defective and must be replaced. You may need a technician to perform 
this test. 
 

 
 
 

4.     The thermistor heat sensor has malfunctioned. 
 

 
 
 

The thermistor is a heat sensor attached to the exhaust housing. Its function is to 
tell the control board that the unit has ignited properly by measuring the temperature 
in the exhaust.  The  stove will not  feed pellets at the desired heat setting until it 
has received a signal from the thermistor heat sensor.  If the thermistor heat sensor 
is bad, the unit will go out and stop after the ignition cycle.  If this situation occurs, 
call your dealer or technician. 
 

 

5.     The control board is not sending power to the igniter. 
 

 

Check the voltage going to the igniter during ignition. It should be a full current. If 
the voltage is lower than full current, check the wiring. If the wiring is functional and 
properly connected, the board is defective. You will need a technician to perform 
this test. 
 

 

6.     The burn pot gaskets are missing or have to be replaced 
 

 
Burn pot gaskets are located in the metal ring at the bottom of the burn pot.  These 
gaskets prevent heat lost from the igniters to get a fastest ignition. 

 

 

 

STOVE FEEDS PELLETS, BUT WILL NOT IGNITE 
AND SHOWS WARNING CODE “I” 

 

Possible Causes: Possible 

Remedies: 

 
1. 

The igniter fuse on the control board has blown. 

 

 
Remove the control board and check at the back to see if the F3 fuse is good,; if 
not replace it with a 5 Amp 250V fuse.  Plug the stove back and try to run the 
unit. 
 

 

STOVE STOPS FEEDING  PELLETS AND SHOWS 
WARNING CODE “O” 

 

Possible Causes: Possible 

Remedies: 

 
1. 

The L-250 manual reset high temperature switch has tripped. 

Using the owner’s manual, locate the L-250 high temperature switch.  
There is a red button on it.  Press the red button.  If you hear a click, the 
high limit had tripped.  Reset the stove. The stove should now function 
normally. YOU NEED TO INSPECT YOUR UNIT AT THIS POINT. The F-
250 high temperature switch will trip if the unit overheats.  There might be 
a problem with another component or the installation, causing the stove to 
overheat.  Make sure that the convection blowers work.  If one of the 
convection blowers has failed, this can cause the unit to overheat. Clean 
any dust off of the windings and blades of the convection blower.  Call 
your dealer or a technician if you get this code again. 
 

Summary of Contents for ECO-35

Page 1: ...bodily injury or even death Save these instructions Some surfaces become hot at higher feeding rates To prevent potential burns avoid contact with those areas This heating unit must serve as a supplementary heat source An alternative heat source should be available in the home if needed The manufacturer cannot be responsible for additional heating costs associated with the use of an alternative he...

Page 2: ...igned for residential installation according to current national and local building codes as a freestanding room heater It is also approved as a mobile home heater which is designed for connection to an outside combustion air source The stove will not operate using natural draft or without a power source for the blower systems and fuel feed system and must not be burned with any type of coal This ...

Page 3: ... temperature of the stove to rise to operational levels one of the sensors could then make the stove start on its own It is recommended that the stove be unplugged when not in use for extended amounts of time i e during the summer months Contact your local building officials to obtain a permit and information on any installation restrictions or inspection requirements in your area Notify your insu...

Page 4: ...EPLACE 11 INSTALLATION THROUGH SIDE OF MASONRY CHIMNEY 11 OPERATION 12 PROPER FUEL 12 PRE START UP CHECK 12 BUILDING A FIRE 12 LIGHTING PROCEDURE 12 UNIT CONTROLS 13 MODE BUTTON 13 FUEL FEED SWITCH 13 NOISE REDUCER 13 HEAT LEVEL 13 RESET 13 OPENING DOOR 13 CONVECTION BLOWERS ROOM AIR FAN 13 COMBEXtm 14 IF THE STOVE RUNS OUT OF PELLETS 14 REFUELING 14 SHUTDOWN PROCEDURE 14 SAFETY FEATURES 14 DAMPER...

Page 5: ...NG PELLETS AND SHOWS WARNING CODE O 25 STOVE STOPS FEEDING PELLETS AND SHOWS WARNING CODE H 26 STOVE STOPS FEEDING PELLETS AND SHOWS WARNING CODE d 26 SMOKE SMELL COMING BACK INTO THE HOME 26 AUGER MOTOR STOPS FEEDING PELLETS AND COMES BACK ON 26 GLASS SOOTS UP VERY FAST 27 FLAME IS LAZY DARK AND HAS BLACK TIPS 27 AFTER STOVE HAS BEEN ON FOR A WHILE THE BURNPOT OVERFILLS 27 WARNING CODES 28 SMOKE ...

Page 6: ...uted joints non combustible material such as ceramic tile cement board brick 3 8 millboard or equivalent or other approved or listed material suited for floor protection NOTE ceramic tile or any tile requires a continuous sheet beneath to prevent the possibility of embers falling through to the combustible floor if cracks or separation should occur in the finished surface this would include floor ...

Page 7: ...ellet vent that meets the ULC S 609 M89 and ULC ORD C441 M90 Standards For the United States we recommend that you use a listed pellet vent that meets the UL 641 7 th edition Standard This unit can be vented in an existing chimney with the addition of a liner if the chimney is more than 4 in diameter Class A chimney is not required Refer to the instructions provided by the vent or chimney manufact...

Page 8: ...e sure that they are cleaned on a regular basis as per our recommended maintenance schedule This is particularly critical if you have animals in your house such as a dog or a cat Filters that are not cleaned can clog up and cause your stove to overheat You may also damage or burn the convection blowers In order to install the filters simply insert them in the slot just above the blower s finger gu...

Page 9: ...orizontal run see Appendix A At least 3 feet of vertical rise are needed in all cases A longer vertical rise will favour a better exhaust 6 To reduce the risk of smoke spillage never terminate with a horizontal run If your system terminates with a horizontal run add at least 3 feet of vertical rise see Appendix A 7 Attach cap and seal outside wall thimbles with non hardening waterproof mastic Term...

Page 10: ...or square hole in roof always 3 larger all the way around pipe Install upper edge and sides of flashing under roofing materials nail to the roof along upper edge Do not nail lower edge Seal nail heads with flexible waterproof sealant 3 Apply flexible waterproof sealant where the storm collar meets the vent Slide storm collar down until it sits on the flashing Seal and install cap Mobile home insta...

Page 11: ...rk the center of the hole where the pipe is to pierce the masonry chimney 2 It will be necessary to break out the masonry around the location of the pipe center mark Use a 4 inch diameter hole for 3 inch pipe and 5 inch diameter hole for 4 inch pipe 3 Measure and build chimney top plate Cut out holes for chimney pipe and if used the outside air pipe 4 Install the tee on the bottom of the vertical ...

Page 12: ...ould be indicated on the bag by the pellet manufacturer PRE START UP CHECK Remove burn pot making sure it is clean and none of the air holes are plugged Clean the firebox and then reinstall burn pot Clean door glass if necessary a dry cloth or paper towel is usually sufficient Never use abrasive cleaners on the glass or door Check fuel in the hopper and refill if necessary BUILDING A FIRE Never us...

Page 13: ...TCH By activating this function the stove start to feed for 1 minute and the display start to blink You can stop the distribution by touching the sign a second time or by starting the stove CAUTION THIS FUNCTION CAN ONLY BE OPERATED WHEN THE STOVE IS IN OFF POSITION THE FUEL FEED SWITCH IS USED TO PRIME THE AUGER WHEN THE AUGER IS EMPTY NOISE REDUCER The convection blowers speed varies directly wi...

Page 14: ...nsult your dealer if you need help REFUELING We recommend that you not let the hopper drop below 1 4 full If the reload lid stays for open more than 3 minutes a warning will appear To restart press button and then press KEEP HOPPER LID CLOSED AT ALL TIMES EXCEPT WHEN REFILLING THE HOPPER MAY BE FILLED WHILE THE STOVE IS OPERATING DO NOT OVERFILL HOPPER DO NOT TOUCH THE UNIT WITH THE PELLET BAG HOT...

Page 15: ...stem and a warning will appear CODE BEFORE RESETING TO RESET H1 H2 H3 OR H4 Heat exchanger and or exhaust system is are clogged Refer to the owner s manual for maintenance procedures Press simultaneously for 2 seconds and After 3 attempts reset is no longer possible call SBI technical support DAMPER OPERATION FERMÉ CLOSE OUVERT OPEN POÊLE STOVE Figure 14 Damper operation ...

Page 16: ...portant to obtain the best comfort and efficiency from you ECO 35 The thermostat should be mounted 50 inch from the floor on a wall located 15 to 20 feet from the stove You should avoid an installation directly in front of the stove to avoid cycling See Figure 16 MODES THERMOSTATIC MODE To use this mode the thermostat button must be pushed upon starting the stove The heat setting is then selected ...

Page 17: ...ons for a couple of seconds Once you do that the letters P I L O T O N will appear on the PC Board to let you know that you are in the PILOT ON mode If you wish to go back to the default thermostatic mode i e the unit shuts down after 45 minutes if the thermostat does not call for heat simply press the same two buttons again for a couple of seconds The letters P I L O T A U T O will appear on the ...

Page 18: ...use and your stove is not connected to a thermostat or a fresh air supply do not leave it at the maximum setting If the ambient air in a confined room becomes to hot the stove may overheat and the thermal protection on the combustion exhaust motor may be activated causing the motor to stop d KEEP ALL HOUSEHOLD COMBUSTIBLES SUCH AS FURNITURE DRAPES TOYS ETC AT LEAST THREE FEET FROM THE STOVE e Main...

Page 19: ...is level and pushed all the way in Make sure the burn pot gasket is in place before putting the burn pot back Absence of this can cause ignition problem e Sweep the ashes in the firebox into the ash drawer through the opening at the bottom of the firebox or vacuum to remove ashes WARNING Make sure ashes are cool to the touch before using a vacuum See VACUUM USE f Periodically remove and empty the ...

Page 20: ...e open side of the baffle is located on the left c Chamber walls Periodically you must vacuum the ashes that may have accumulated on the main walls of the combustion chamber START BY REMOVING THE DECORATIVE MASONRY LIKE PANELS WHICH ARE SIMPLY HELD BY CLIPS The use of a vacuum is necessary There is also a cleaning outlet located behind the left side panel of the combustion chamber Remove this pane...

Page 21: ...NG a Creosote Formation When any wood is burned slowly it produces tar and other organic vapours which combine with expelled moisture to form creosote The creosote vapours condense in the relatively cool chimney flue or a newly started fire or from a slow burning fire As a result creosote residue accumulates on the flue lining When ignited this creosote makes an extremely hot fire which may damage...

Page 22: ...cuum Brush Left hand Channel Vacuum Exhaust Blower Vacuum Pressure Switch Tap Brush Venting System Inspect Sweep Gaskets Inspect Hopper Empty Vacuum Gasket around door and door glass should be inspected and repaired or replaced when necessary see REPLACEMENT PARTS REMOVAL AND REPLACEMENT OF BROKEN DOOR GLASS While wearing leather gloves or any other gloves suitable for handling broken glass carefu...

Page 23: ...ash or foreign material Follow all cleaning procedures in the maintenance section of the owner s manual 3 Vent pipe is incorrectly installed Check to make sure vent pipe installation meets the criteria in the owner s manual as well as the pipe manufacturer s recommendations 4 The pressure switch connections are faulty Check the connectors attached to the pressure switch 5 The pressure switch wires...

Page 24: ...he auger shaft from the auger housing Start by emptying the hopper Take the rear panel off the stove body Then take the auger motor off by removing the screws that hold the motor to the auger shaft Once the motor is out remove the four screws on the steel plate that holds the auger shaft to the auger housing Then rotate the bottom end of the auger shaft down towards you until you can pull the shaf...

Page 25: ...urs call your dealer or technician 5 The control board is not sending power to the igniter Check the voltage going to the igniter during ignition It should be a full current If the voltage is lower than full current check the wiring If the wiring is functional and properly connected the board is defective You will need a technician to perform this test 6 The burn pot gaskets are missing or have to...

Page 26: ...The hopper lid has stayed open for more than 3 minutes As a security measure the auger will stop turning and feeding pellets as soon as the hopper lid opens It will resume normal operation as soon as the hopper lid is closed However if the hopper lid stays open for more than 3 minutes the unit will stop and a code d will appear on the control board Close the hopper lid Reset the unit and start it ...

Page 27: ...pipe installed improperly Check to make sure the vent pipe has been installed according to the instructions in the owner s manual 3 The air damper is too far closed for a higher setting Slide the air supply to a higher setting and try to burn the unit again 4 Burn pot holes are blocked Remove the burn pot and clean it thoroughly 5 Blockage in air intake pipe Visually inspect the air intake pipe th...

Page 28: ...erted polarity in power outlet Will not keep the stove from operating Power outage Igniter fuse is burnt out SMOKE SMELL OR SOOT BUILD UP Because it is a wood burning device your ECO 35 may emit a faint wood burning odor If this increases beyond normal or if you notice an unusual soot build up on walls or furniture check your exhaust system carefully for leaks All joints should be properly sealed ...

Page 29: ...VECTION BLOWER CONVECTION BLOWER POWER CORD Figure 28 Components rear HIGH TEMPERATURE SWITCH L 250 MANUAL RESET HIGH TEMPERATURE SWITCH F 160 HIGH TEMPERATURE SWITCH L 250 AUTOMATIC IGNITER AIR SUPPLY CONTROL Figure 29 Components right side ELECTRIC SHOCK In order to verify the grounding and polarity of the power outlet the control board sends a low voltage impulse to the stove s frame If the pol...

Page 30: ...Burn pot gasket 2 requires 21045 Control Board Touch screen 44022 PC Board 44102 Combustion Exhaust Blower Assembly SE44101 Convection Blower 44100 Door Gasket AC06100 Hot Rod Igniter 44030 Thermistor 44095 F 160 Convection blower heat sensor 44058 L 250 Automatic High Temp Switch 44059 L 250 Manual Reset High Temp Switch 44041 Window Gasket 7 AC06400 Convection blower gasket 21177 Combustion Exha...

Page 31: ...ntal vent coming out at the back of the stove on a total distance of 4 feet followed by a Tee and a 6 foot vertical rise it would be acceptable The installation would end be within the allowable configuration zone on the chart since it would have at least one foot of vertical rise for each foot of horizontal run Furthermore the total vertical rise would be at least 3 foot high WARNING To reduce th...

Page 32: ...quivalent vent lenght calculation table DRAW YOUR INSTALLATION 1 SQUARE 1 F00T PART DAILY 10 bags 25 bags E xchanger Baffle Left interior channel Hopper Evacuation blower Blower blades Pressure system Burn pot Convection blower filter Evacuation system Gaskets CLEANING Use 4 pipe if you have more than 15 feet of Equivalent Vent Length EVL The longer the run of pipe in your installation the more re...

Page 33: ...ce of the replacement part All parts and labour costs covered by this warranty are limited according to the table below The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect The manufacturer may at its discretion fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warran...

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