13
Troubleshooting and Support
Some questions and answers to common questions with the CarDAQ-
Plus:
Q: I have connected my CarDAQ-Plus to my computer with the USB
cable, but nothing happens.
A: Make sure the drivers are installed on your computer using Install
Check in the J2534 Toolbox. If you have not run the driver installer from
the CarDAQ-Plus CD, disconnect the CarDAQ-Plus from the computer
and install the drivers.
Q: I have installed the drivers and connected my CarDAQ-Plus but
nothing seems to be working.
A: Connect CarDAQ-Plus to your computer and to a vehicle. Turn the
vehicle key to the “On” position. Open the J2534 Toolbox and go to the
support tab. Use the Vehicle Check application to see if a protocol is
found. If a error occurs instantly, re-install the drivers.
Q: How do I re-install the drivers on the PC?
Find the CD that came with your CarDAQ-Plus or download the installer
from the website. Run the installer. Click on the “Remove” button to
uninstall. Run the installer again to install the drivers on your PC.
Q: I am having problems re-flashing a vehicle.
A: Gather the following pieces of information: computer operating
system, CarDAQ-Plus driver and firmware versions, vehicle information,
and error messages from the manufacturer’s program. Contact the
vehicle manufacturer’s technical support with this information. If the
vehicle manufacturers technical assistance cannot get you going,
contact Drew Technologies for assistance.
Summary of Contents for CarDAQ-Plus
Page 1: ...CarDAQ Plus Quick Start Guide ...
Page 15: ...15 ...
