Appendix 6: Diagnosis diagram
Problem
No spark
Spark but no ignition
When ignition button is released, pilot flame goes out
Main burner does not ignite
Whistling between high and low setting
Disrupted flame effect
Gas smell
Smell of combustion gases in room
Appliance goes out
Remote control does not work
possible cause
possible solution
(*) = have installer carry out this
action
Power supply cable is loose
Check the connectors.
Power supply short circuit
Repair the short circuit. Do not lay the igni-
tion cable next to metal surfaces as this
weakens the spark.
Spark plug broken
Replace the spark plug (*).
Piezo ignition faulty
Replace the piezo ignition (*).
No gas
Check that the gas valve is open.
Air in pipelines
Flush the pipe by holding the ignition button
pressed for a longer time.
Gas pressure too high
Check the supply pressure or inform the
gas supplier (*).
Gas pressure too low
Check for a local blockage of the gas sup-
ply, for example due to accumulation of dirt.
Check the supply pressure or inform the
gas supplier (*).
Pilot flame nozzle or pilot flame pipe
blocked
Clean the parts (blow through) or replace
the nozzle (*).
Incorrect pilot flame nozzle
Install the correct pilot flame nozzle (*).
Thermocouple not warm enough yet
Keep the ignition button pressed longer.
Thermocouple is not in the pilot
flame
Position the thermocouple correctly in the
flame (*).
D
OVRE
Subject to change because of technical improvements
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