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directly sent to DOSPEL company via a freight company,
The range and territorial scope of the warranty:
- include a complete and properly filled warranty certificate,
DOSPEL company assures efficient operation of the device
copy of the proof of purchase as well as complaint protocol
in accordance with the technical-operational conditions
(available on the manufacturer’s website or in the place of
attached to the warranty. The guarantee covers
purchase).
constructional and material defects of devices. The
following guarantee is valid at the territory of the Republic
The complaint will be dealt with within 14 working days from
of Poland.
the day the product is delivered to the headquarters of
DOSPEL in Częstochowa or to an authorized service point
Warranty includes free repair of the device for a period of 5
designated by DOSPEL. The client will be informed about the
years from the date of purchase .
results of the inquiry via telephone or courier.
Claims arising hereof come into being as of the date of
In case of loss of the guarantee card, guarantee period last up
purchase of the device. They expire as of the last day of the
to 2 years
guarantee period for a particular product, counting from the
day of purchase, mentioned above in relation to particular
The faulty product shall be replaced for a new one when:
products. The following guarantee does not exclude, limit,
- DOSPEL states that removal of the defect is impossible, or
nor suspend the powers of a buyer resulting from non-
the costs of the removal are too high in the opinion of
conformity of the products with the contract.
DOSPEL,
- it is repaired for the fourth time (during the warranty period)
due to the same production defect.
Exclusions:
The warranty does not cover defects arising as a result of:
If a given device is inaccessible, the new one can be given to a
- mechanical forces,
client. The new device shall have similar dimensions and
- dirt,
technical parameters.
- alterations,
- constructional changes,
Costs of warranty:
- activities related to conservation and cleaning of the
- costs of the delivery of the device, by a person having
device,
warranty rights, to the repair service, a consultant or the
- accidents,
producer are paid by the above mentioned person,
- natural disasters,
- costs of reparation are fully covered by DOSPEL,
- chemical factors,
- in case a guarantee claim is rejected by DOSPEL, product will
- atmospheric factors (discoloration, etc.),
be sent back to the posting address at the addressee's
- improper storing,
expense.
- unauthorized reparation,
DOSPEL makes decisions with regard to the way of removing
- transport via freight company or by post,
failures and defects. Decisions made by DOSPEL with regard
- improper installation of the device,
to the warranty claims are considered final. Duplicates of
- improper operation of the device (see technical-
warranty cards are not issued.
operational conditions).
DOSPEL can decline complying with the term of reparation
Guarantee claims shall be refused thereat. Moreover the
when the processes in the DOSPEL company are disturbed by
guarantee does not cover claims in virtue of incorrect
e.g. natural disasters or social unrest or other factors that may
calculation - arising during the selection of technical
have an influence on the realization of a given complaint on
parameters by a buyer or a subcontractor.
time or because of the inaccessibility of components, the
defect cannot be removed within the period stated in the
The realization of client's rights shall happen by:
warranty.
- the reparation or free of charge replacement of parts
recognized by DOSPEL as defective,
DOSPEL does not take responsibility for any mistakes which
- removal of other defects of the device,
could be a result of the print that can occur in the Warranty
- the term 'reparation' does not cover the activities stated in
Card/Technical-Operational Card. DOSPEL reserves the right
the manual (conservation, cleaning), which the user is
to introduce changes considered to be useful in relation to
obliged to perform on his own.
the produced goods, without the alteration of their basic
characteristics in a meaningful way.
The warranty is valid when:
- it has been filled in correctly,
One of the major goals of DOSPEL is aiming to ensure its
- it is submitted only with a receipt or a copy of an invoice
clients' maximum satisfaction with the purchased product,
(the proof of purchase),
which through its functionality and indefectibility makes a
- the date of purchase on the warranty card is identical as
contribution to the comfort of everyday life.
the one on a receipt or a copy of an invoice.
The faulty product should:
We wish you satisfactory exploitation
- be delivered to a specialized and authorized service point -
preferred by DOSPEL, DOSPEL'S commercial consultant or
DOSPEL Sp. z o.o.
Guarantee
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