WARRANTY AGAINST DEFECT
Address:
HE Group Pty Ltd, 47 Stephenson Street, Cremorne, Victoria 3121
April 2011 Edition
Phone No:
1800 079 124 (free call)
Email:
WHAT’S COVERED?
1.1 H.E. Group Pty Ltd (“us” “we” or “our”)
warrants this good for a full replacement or
refund for a period of twelve months from
the date of purchase.
1.2 This warranty covers materials and
workmanship defects only.
WHAT IS NOT COVERED?
2.1 This good is for household use only and if
used in any way other than as detailed in
the instruction manual will void this
warranty.
2.2 This warranty does not apply to defects
arising from abuse, alteration,
unauthorised or unreasonable use of the
good, nor does it cover general
deterioration due to usage.
2.3 This warranty does not apply to
accessories due to general deterioration or
acts beyond human control.
WHAT WE WILL DO
3.1 We will replace the good or provide a
refund to the value of the purchase price, if
a defect is discovered in the good during
the warranty period of twelve months
subject to verification of defect or
malfunction and the date and proof of
purchase and purchase price.
WARRANTY COSTS
4.1 Once we have received the goods and you
have complied with the warranty, our costs
associated with the warranty claim will be
borne by us.
4.2 No responsibility will be taken for goods
lost, mislaid or damaged whilst in transit.
GENERAL
5.1 The benefits of this warranty are additional
to any other rights and remedies you may
have under law.
5.2 Our goods come with guarantees that
cannot be excluded under Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure
and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to be
of acceptable quality and the failure does
not amount to a major failure.
5.3 Notwithstanding 5.1, except as provided
for in this warranty, all express and implied
warranties and conditions under statute or
general law as to the merchantability,
description, quality, suitability or fitness of
the goods for any purpose, or as to design,
assembly, installation, materials or
workmanship or otherwise are (where
permitted under law) expressly excluded.
5.4 To the extent permitted by law, our total
liability for loss or damage of every kind
related to the good in any way whatsoever
is limited to the amount paid to the retailer
by you for the good or the value of the
good.
5.5 These terms and conditions supersede
and exclude all prior and other
discussions, representations (contractual
or otherwise) and arrangements relating to
the supply of the goods or any part of the
goods. This includes representations not
made by us relating to the performance of
the goods or any part of the goods or the
results that ought to be expected from
using the good.
CUSTOMER CARE
6.1 To claim under this warranty, you must
first contact our friendly customer
service team on free call 1800 079 124
or via email [email protected] and
explain the basis of your claim. Our
customer service team will then provide
you with directions on how to make
your claim under this warranty.
6.2
This warranty is valid with the presentation
of the original proof of purchase receipt or
tax invoice originating from the store of
purchase for the product showing the
retailer’s name, date of purchase and
amount paid, by you, for the good.
