Dolby ConferencePhone 3.1administrator's guide
12 January 2017
Page 1: ...Dolby Conference Phone 3 1 administrator s guide 12 January 2017...
Page 2: ...Dolby Atmos Dolby Audio Dolby Cinema Dolby Digital Plus Dolby Digital Plus Advanced Audio Dolby Digital Plus Home Theater Dolby Home Theater Dolby Theatre Dolby Vision Dolby Voice Feel Every Dimension...
Page 3: ...with Dolby Conferencing Console 21 4 1 Reasons for using Dolby Conferencing Console 21 4 1 1 The purpose of a provisioning server 21 4 1 2 What is Dolby Conferencing Console 21 4 1 3 How the phone con...
Page 4: ...to the network manually 44 7 1 3 Connecting the phone to Dolby Conferencing Console or the provisioning server manually 46 7 2 Deploying in a secure network 47 7 2 1 Deploying with 802 1X authenticat...
Page 5: ...te files for the phone to download 86 9 7 Template files 86 9 8 Configuration file JSON 87 9 9 Recommended file and directory layout 87 9 10 Redundant provisioning servers 88 9 11 Log directory 88 9 1...
Page 6: ...your organization This guide provides information about Configuring the phone with Dolby Conferencing Console Using Dolby Conferencing Console to manage the phone or groups of phones Configuring the...
Page 7: ...nce Phone software Dolby Satellite Microphones quick start guide This guide describes the contents of the microphone package and how to connect them to the Dolby Conference Phone The quick start guide...
Page 8: ...there any pattern or trend to the occurrence What was the scope of the problem How many users did it affect Was there any pattern or trend to the affected users Any symptoms observed Any error messag...
Page 9: ...Advanced audio signal processing for communications using a group of audio codecs Flexible provisioning methods to support various deployment scenarios The phone software application also performs the...
Page 10: ...e operational modes of the Dolby Conference Phone can integrate with the conferencing service provider as a conference endpoint register to an IP PBX call control platform as a SIP endpoint or do both...
Page 11: ...for external endpoints The Dolby Conference Phone supports these IP PBX call control platforms Cisco Unified Communications Manager Cisco Unified Communications Manager is an IP based communications s...
Page 12: ...orted The phone device certificate cannot be replaced at this time If you try to setup IP PBX with explicit TLS transport instead of taking advantage of the Auto transport feature you must set the tra...
Page 13: ...phone and on the outside of the shipping box Note Depending on how you want each phone to behave that is which features are enabled you may need the MAC address of each phone that you want to deploy...
Page 14: ...a power adapter a regional power cord and an Institute of Electrical and Electronics Engineers IEEE 802 3af compliant power injector cable for example the Phihong Single Port 15 4 W PoE Adapter PSA16U...
Page 15: ...figuration parameters on page 27 Proxy authentication on page 56 3 5 Supported DHCP parameters When the Dolby Conference Phone has established network connectivity it needs to acquire several IP netwo...
Page 16: ...rts are always even numbers RTP Control Protocol RTCP ports are always the odd numbers The numbers always start from 16 400 16 401 and move on to 16 402 16 403 and so forth until they reach the end of...
Page 17: ...ify firewall policies to allow the phone to connect to your conferencing service Alternatively you can set up the phone on the data VLAN instead If neither of these solutions works for you then you ne...
Page 18: ...LAN use this field to check DNS status of the secondary VLAN The Status screen with the VLAN settings is shown in this figure Figure 2 Status screen displaying VLAN settings Network traffic is allocat...
Page 19: ...ll try the DHCP option 132 to discover VLAN If the DHCP server is not set up to offer the VLAN information the device can use the manually configured VLAN For IP PBX configuration instructions see Dep...
Page 20: ...information Deployment guides on page 7 Troubleshooting on page 94 Configuring the secondary VLAN on page 52 3 8 Primary and secondary VLANs Dolby Conference Phone 3 1 administrator s guide 12 January...
Page 21: ...ins configuration files which contain configuration parameters It may also contain logs from phones if the phones have been configured to upload logs to the provisioning server When a phone reboots co...
Page 22: ...visioning servers that you have on the network For instructions about how to connect the phone to Dolby Conferencing Console see the sources listed in the table Task For more information Setting up Do...
Page 23: ...update software on phones This varies depending on whether you use Dolby Conferencing Console or a provisioning server to provision phones Task For more information Using Dolby Conferencing Console t...
Page 24: ...ommend using the DNS service record SRV mechanism because it makes setup easier for multiple site deployment scenarios If you enable both the DNS SRV and DHCP option 66 mechanisms the setup wizard pre...
Page 25: ...phone to automatically discover an FTP HTTP or HTTPS provisioning server you can use DHCP option 66 From the DHCP server make sure that option 66 is enabled Then set option 66 to the provisioning URL...
Page 26: ...the phone detects both option 66 and DNS SRV it will present the option 66 result to the user There are some differences in the use of the setup wizard and provisioning procedures when you use Dolby C...
Page 27: ...terface and you can change some from the phone UI However configuration parameters coming from Dolby Conferencing Console or the provisioning server are locked grayed out The phone does not allow you...
Page 28: ...om Dolby Conferencing Console or the provisioning server override all other changes User changes made from the phone UI or web interface override prior changes made by the user Additional information...
Page 29: ...are removed from the phone when you upgrade the phone and will not appear in Dolby Conferencing Console 6 2 Configuring certificates The collection of certificate authority and device certificates in...
Page 30: ...bout this task All certificates are validated every time the certificate store changes as well as every 24 hours if scheduled provisioning is enabled If a certificate is set to expire within seven day...
Page 31: ...and associated private key are stored on the phone in its nonvolatile memory as part of the manufacturing process For more information on digital certificates see www ietf org html charters pkix chart...
Page 32: ...this sequence Preferences Clear User Data Clear Recent Calls b Tap Yes to confirm 6 3 2 Enabling user feedback You can set up the Dolby Conference Phone to solicit feedback from users about their expe...
Page 33: ...answered automatically The phone rings once The call is answered with the microphone muted About this task There are several ways to configure automatic answer Procedure Set the configuration paramet...
Page 34: ...English is shown About this task There are several ways to set the language Procedure Set the configuration parameter Configuration parameter description Configuration parameter name Set the language...
Page 35: ...ocalization DateFormat Use the web interface Go to Settings User Preferences Localization and select the Time parameters Use the phone interface To change the time zone tap Preferences Time zone and s...
Page 36: ...e Procedure Set the configuration parameters Configuration parameter description Configuration parameter name Enables or disables scheduled provisioning Provisioning Scheduled Enabled Sets the provisi...
Page 37: ...e as soon as possible If you leave the administrative password unchanged or use weak passwords the phone is vulnerable to various network attacks The Dolby Conference Phone web interface is also prote...
Page 38: ...d at this time Microsoft Active Directory supports server side sorting Tip Consult your LDAP administrator when changing any corporate directory configuration information For more information on LDAP...
Page 39: ...ce 4 Confirm that the Cisco Unified Communications Manager IP primary and secondary server addresses and the configuration files downloaded to the phone Results Once the reboot is complete users can s...
Page 40: ...local contact directory entries firstName Gerolomo lastName Grande number 2222 firstName Tatsuaki lastName Tanaka number 2224 6 7 Configuring PBX server redundancy Server redundancy is often required...
Page 41: ...the secondary call server or outbound proxy address port Sip Pbx OutboundProxy2Port Use the web interface Tap Settings IP PBX Settings Server and set the appropriate parameters Use the phone interface...
Page 42: ...on described in Automatic setup on page 24 7 1 First time use of the phone Deploying the phone starts with unboxing the Dolby Conference Phone and physically connecting it to a PoE Ethernet port on th...
Page 43: ...plays on the phone user interface 2 Wait for the phone to connect to the network 3 Once the phone successfully discovers a provisioning server tap Yes on the Setup Provisioning screen or wait 10 secon...
Page 44: ...are uploaded to the folder specified in Provisioning Server UploadDir Results You can now instruct users to start making calls 7 1 2 Connecting the phone to the network manually The first part of out...
Page 45: ...authentication tap Confirm certificate and then follow the instructions in Deploying with 802 1X authentication on page 47 7 Wait for the phone to connect to the network What to do next After you have...
Page 46: ...one of these procedures Setting up the phone automatically on page 43 Connecting the phone to the network manually on page 44 2 From the Setup Provisioning screen choose Manual setup 3 From the Setup...
Page 47: ...uring out of the box setup you may be prompted to confirm the certificate for the 802 1X authentication server and later to confirm the certificate for the provisioning server 802 1X authentication pr...
Page 48: ...tifcate 2 From the Confirm server identity screen review the certificate information If it is correct tap Yes The phone connects to the 802 1X authentication server 3 From the 802 1X authentication sc...
Page 49: ...t of the box setup wizard HTTPS encrypts communication and provides a secure connection between the phone and the HTTPS provisioning server Using an HTTPS provisioning server prevents impostor devices...
Page 50: ...he menu Server Protocol User name Password For the user name and password if you are connecting to a Dolby Conferencing Console server contact your system administrator for device pool access control...
Page 51: ...server IP address available only if Network DHCP is false Network DNS1 Secondary DNS server IP address available only if Network DHCP is false Network DNS2 User configured VLAN ID Network Vlan Manual...
Page 52: ...ttings Network Services Enable LLDP and select On or Off Use the phone interface Tap Administrative Settings Network Configuration Ethernet LLDP enabled 7 3 5 Configuring the secondary VLAN Some organ...
Page 53: ...About this task By default the time server is set to time nist gov as the primary NTP server and pool ntp org as the secondary NTP server If the connection fails and the phone is connected to an IP P...
Page 54: ...rd to authenticate EAP TTLS The only supported secondary authentication method is MSCHAPv2 EAP FAST with automatic PAC provisioning The phone supports anonymous or authenticated in band PAC provisioni...
Page 55: ...ration allows network administrators to automatically configure complex proxy settings across the network About this task PAC Specify the URL of a JavaScript file that contains a function to be used t...
Page 56: ...rameters To check the PAC WPAD status go to Status Network 7 3 10 Proxy authentication The Dolby Conference Phone can utilize the HTTP proxy server in a customer s network to connect to services on th...
Page 57: ...con on the phone home screen An informative message when the warning is first detected Most of the errors listed in this table will be logged to the phone log file However if you are having trouble co...
Page 58: ...configuration would you like to reboot now Phone will reboot automatically in x seconds A change in the phone configuration parameter required the phone to reboot If you want to delay rebooting the p...
Page 59: ...tion parameter that is not writable to the current json file on the phone The parameter is not allowed to be configured from the provisioning server See Provisioning issues on page 97 Failed to get or...
Page 60: ...This message displays on the CA certificate status screen only This certificate will expire within the next seven days Contact the issuer for example Dolby or your conferencing service provider for a...
Page 61: ...entry of the provisioned parameters so you can view the value but not make a change Invalid PBX codec list You entered an invalid IP PBX codec list as the last entry in the table Invalid domain You e...
Page 62: ...downloading the image or the user ignored the request This figure shows good communications with all external systems If any communications have failed they are marked as and a message directing the u...
Page 63: ...ing server with the serial number of the phone prepended to the file name By default log files are uploaded every five minutes but you can change the interval through Logging Upload Interval For examp...
Page 64: ...dicate problems of increasing severity 8 3 3 About syslog logging syslog is a standard for forwarding log messages in an IP network The term syslog is often used both for the actual syslog protocol an...
Page 65: ...0025454 vsv_stats_20140529163458 bin is uploaded from the device numbered D0025454 If the audio logging mode is set to Diagnostics the recorded diagnostic data is uploaded to the provisioning server F...
Page 66: ...the diagnostic shell command descriptions dvcp rel x y z buildIDcfg help html through the web interface Go to Tools Help You can access the web interface by entering the phone Internet Protocol addres...
Page 67: ...u logged into Contextual help on other pages of the web interface provides you with instructions on how to navigate the menus and detailed explanations of the current configuration of the phone You ca...
Page 68: ...ing the administrative password on page 37 8 5 Exporting the Dolby Conference Phone configuration You can export the files that represent the Dolby Conference Phone configuration by using the Dolby Co...
Page 69: ...p the first file 4 Copy these files to the appropriate location on your provisioning server and modify them with a JSON editor Related information Accessing the Dolby Conference Phone web interface on...
Page 70: ...g party address phone extension Call duration in minutes and seconds Type of call IP PBX or conferencing service provider Call status active or on hold Audio codec type Network statistics Packet count...
Page 71: ...terface for you to query the phone state run diagnostics and configure selected parameters The shell service has a client component and a server component The shell service is accessed via SSH Only on...
Page 72: ...phone memory resources To ensure that the phone and its configured features operate easily you will need to check that the phone has adequate available memory from time to time When the phone resourc...
Page 73: ...rom the home screen tap and then Administrative Settings Factory reset Enter the administrative password by default it is 1739 when prompted Through the diagnostic shell command Enter the factory rese...
Page 74: ...refix of V VLAN followed by a VLAN ID and terminated by a semicolon Is a decimal number If the DHCP response does not conform to this format the phone proceeds with the manual VLAN ID that is it decid...
Page 75: ...ne the phone identity its capabilities and organizations to which the phone belongs The basic type length value format is as follows Type length value type 7 bits 06 Type length value length 9 bits 7...
Page 76: ...Address string length 5 Address subtype IPv4 Management address example 10 203 188 92 Interface subtype ifIndex Interface number X OID string length 0 Organizationall y specific 127 9 0x00120f v IEEE...
Page 77: ...en the phone is powered on The Dolby Conference Phone is a class 3 device that has a maximum power consumption of 12 95 watts 8 14 Trusted certificates and issuers The Dolby Conference Phone trusts th...
Page 78: ...lobal Root G2 DigiCert Global Root G3 DigiCert Global Root G3 DigiCert High Assurance EV Root CA DigiCert High Assurance EV Root CA DigiCert Trusted Root G4 DigiCert Trusted Root G4 Entrust net Certif...
Page 79: ...ation Authority VeriSign Universal Root Certification Authority WestCorporationIssueCA5 WestCorporationPolicyCA1 WestCorporationPolicyCA1 WestCorporationRootCA WestCorporationRootCA WestCorporationRoo...
Page 80: ...SHA256 0x009f TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 0x00a0 TLS_DH_RSA_WITH_AES_128_GCM_SHA256 0x00a1 TLS_DH_RSA_WITH_AES_256_GCM_SHA384 0x00a4 TLS_DH_DSS_WITH_AES_128_GCM_SHA256 0x00a5 TLS_DH_DSS_WITH_A...
Page 81: ...HA256 0xc02a TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384 0xc02b TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 0xc02c TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 0xc02d TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256 0xc02e TLS...
Page 82: ...by Conferencing Console for provisioning the phones you can skip this chapter The provisioning server can be set up on the local LAN or anywhere on the Internet Configuration log and directory files a...
Page 83: ...copies of changes users make to the phone configuration Centralization logging management is performed through syslog You can also download the log from the Dolby Conference Phone web interface These...
Page 84: ...n First time use of the phone on page 42 9 6 Master configuration file The master configuration files can be used to configure the Dolby Conference Phone individually or to configure all phones at onc...
Page 85: ...included in more than one file or more than once in the same file the last right parameter read will be used Master configuration files may also contain these JSON attributes certificates A comma sepa...
Page 86: ...ut this task Procedure 1 Download the PEM file to the provisioning server where the configuration files reside 2 Add the file name to the master configuration file img_file dvcp 1 0 0 1234 tar gz cfg_...
Page 87: ...ust create at least two configuration files for the Dolby Conference Phone to boot up and certain parameters will need to be changed for the phone to be usable within your organization The Dolby Confe...
Page 88: ...cal server with multiple addresses by mapping the provisioning server DNS name to multiple IP addresses The default number of provisioning servers is one and the maximum number is two If you set up mu...
Page 89: ...ernalConf rel x y z buildID xml Configuration parameter definitions internalConfEnum rel x y z buildID xml Configuration parameter enumerations When you download the phone software a notice will displ...
Page 90: ...ion of Dolby Conference Phone software The Dolby Conference Phone software and configuration can be reverted to earlier versions if the software and configurations have been backed up Procedure 1 Back...
Page 91: ...ifications that the phones should load img_file dvcp rel 2 0 1 116 tar gz cfg_files common json MAC office json certificates rootCA cer otherRootCA cer In this example dvcp rel 2 0 1 116 tar gz is the...
Page 92: ...addresses of one or two call servers or outbound proxy servers that the phone should use logs is the name of the subdirectory on the provisioning server where log files will be stored File MAC office...
Page 93: ...xample tzspec is the name of the time zone in which the user resides For example Australia Sydney displayname is the name that should be displayed for the user username is the extension number or addr...
Page 94: ...corrective actions for your phone 10 1 1 Power and start up issues For power and start up issues see these possible solutions Issue The phone has power issues or the phone has no power Solution Determ...
Page 95: ...ne software do not compare to where you touched the screen It is possible that the touch screen is not accurately calibrated Go to Diagnostics Test Hardware Touch Screen and follow the instructions On...
Page 96: ...ice and Voice Signaling VLANID mismatch detected LLDP Voice VLAN and Voice Signaling VLAN ID conflict detected If this status code appears check the network status FAIL_DHCP DHCPfailed If this status...
Page 97: ...1240475 The phone does not obtain an IP address on the secondary data VLAN when the dual VLAN feature is enabled and port security is enabled on the Cisco switch port Run a command similar to the foll...
Page 98: ...he default VLAN wait until the phone boots up then modify the VLAN manually by going to Administrator Settings Network configuration Ethernet The phone cannot connect to the provisioning server Once y...
Page 99: ...parameter specified in the configuration file is not recognized by the phone Configuration errors are also displayed in the Dolby Conference Phone web interface when you position the mouse pointer ove...
Page 100: ...and look for the Configuration Errors field If there are configuration errors a link appears that opens a complete list of configuration errors detected on the phone Related information Configuring t...
Page 101: ...hone cannot connect to the call server due to authentication failures incorrect credentials The phone cannot connect to the call server due to other configuration errors You can review all configurati...
Page 102: ...other end of the call but the call timer shows an increasing call length The possible reasons for the failure are Network connectivity is lost between the phone and the other end of the call The phon...
Page 103: ...g calls Solutions Ask users to provide information by tapping during a call and selecting a possible issue from the list provided on the phone Possible issues are Others can t hear me Others hear me s...
Page 104: ...the validation failed Reasons for this include transmission errors or that the image file is corrupt If the image file came from Dolby contact Dolby Customer Support If the issue persists check with y...
Page 105: ...phone in a state from which it cannot recover Reboot the phone As the Dolby logo appears perform a factory reset see Resetting to factory defaults on page 73 The LED halo flashes yellow when the fact...
Page 106: ...f the phone Procedure 1 Go to http www dolby com us en professional products dolby conference phone html 2 Click the Support tab 3 Scroll down to Decommissioning and Disposal Process and then click th...
Page 107: ...de different levels of service to different types of network traffic DSP Digital signal processor A specialized microprocessor optimized for digital signal processing DTMF Dual tone multifrequency A s...
Page 108: ...address Media access control address A unique identifier assigned to a network interface for communications on a network Media access control MAC addresses are typically assigned by the network interf...
Page 109: ...etwork Management Protocol A protocol for managing IP network devices SRTP Secure Real time Transport Protocol An RTP Real time Transport Protocol profile that provides encryption message authenticati...
Page 110: ...ted in a computer network at the data link layer OSI layer 2 VoIP Voice over Internet Protocol A methodology and group of technologies for the delivery of voice communications and multimedia sessions...
