Docomo L-05A, Manual

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104
Appendix/Troubleshooting
Warranty and After-Sales
Service
Warranty
•
A written warranty is provided with every FOMA terminal.
Make sure that you receive it. Store the warranty in a safe
place after you read it and verified that it contains the "Shop
name/date" you purchased the product. If the written warranty
does not contain the necessary information, contact the Shop
where you purchased the product. The warranty is valid for a
period of one year from the date of purchase.
• This product and all accessories are subject to change, in part
or whole, for the sake of improvement without prior notice.
After-Sales Service
If Problems Occur
•
Before requesting service, read the "Troubleshooting"
section in this manual. If the problem still persists,
contact one of the numbers listed in "Repairs" on the back
of this manual.
For Inquiries Result or When Repair is Required
• Take your FOMA terminal to a service center designated
by DOCOMO. Be sure to check the operating hours of the
service center. You must present the warranty.
Please note that depending on malfunctions, it may take
more days to repair.
■ In the warranty period
• The FOMA terminal will be repaired at no charge subject to
the conditions of the warranty.
• The warranty must be presented to receive warranty
service. The subscriber will be charged for the repair of
items not covered in the warranty or repairs of defects
resulting from misuse, accident or neglect even during the
warranty period.
• The subscriber is charged even during the warranty period
for the repair of failures caused by the use of devices or
consumable items that are not DOCOMO specified.
•
You will be charged if damage is found on the connector or
etc after purchasing product.
■ Repairs may not be possible in the following cases
• When DOCOMO Repairs judges that the FOMA terminal
is exposed to water. (Ex: the sticker is reacted to
water)
• Repair is not possible when corrosion due exposure to
moisture, condensation or perspiration is detected in a
moisture seal reaction or test, or if any of the internal
boards are damaged or deformed.
※ Since these conditions are outside the scope of the
warranty, any repairs, if at all possible, will be
charged.
■ After expiration of the warranty
All repairs that are requested are charged.