Docomo FOMA N901IC, User Manual, Page: 575 / 596

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Appendix
Warranty and After-Sales Service
Warranty
● Make sure that the warranty card is included with your FOMA terminal at the time of purchase. Check that the “name of
the retailer, the date of purchase”, and the necessary details have been filled in on the warranty card, and be sure to
keep it in a safe place. If any necessary item on the warranty card is not completed, contact the shop where you
purchased the FOMA terminal and request that they complete it. The warranty period is for one year from the date of
purchase.
●
For the purpose of improvement, the specifications for this product and its accessories are subject to complete or partial
change without prior notice.
● Stored data such as phonebook entries may be altered or lost as a result of faults, repairs, modification or other handling
of the FOMA terminal. Users are advised to make a note of data such as phonebook entries as a precautionary measure.
Users with PCs (Windows 98, Me, 2000 or XP) can use the Data Link Software (P. 562) to back up stored data onto the
PC. Note also that when repairs are performed on an FOMA terminal, information downloaded using i-mode or i-
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cannot all be transferred to a new FOMA terminal due to legal restrictions under copyright law.
After-sales service
● If you have problems with your FOMA terminal
Refer to the “Malfunction Checklist” section of this manual to see if the solution to your problem is discussed there before bringing
your FOMA terminal in for repair.
If the FOMA terminal still malfunctions, please call and discuss the problem with the repair contact number on the back of this manual.
●
If, after contacting DoCoMo, you are informed that your FOMA terminal is in need of repairs
Bring your FOMA terminal to a designated repair shop. The repair shop is only open during business hours. Remember to bring your
warranty card with you.
■ During the warranty period
・
The FOMA terminal will be repaired free of charge in accordance with our written warranty policy.
・ Please be sure to have the warranty card with you when requesting repairs. Charges apply in the following cases even
during the warranty period: no warranty is presented; failure and/or damage were due to incorrect handling.
・
Charges apply even during the warranty period if the failure is due to the use of devices and/or consumables not
specified by DoCoMo.
■ The FOMA terminal may not be able to be repaired in the following cases:
The water exposure seal reacted; corrosion due to exposure to water, condensation or perspiration is found upon
investigation; internal boards are damaged or deformed. Charges apply even if the phone can be repaired, as it is no
longer under warranty.
■
After the warranty period has expired
Repair will be carried out upon request. Note that charge will apply for such work.
■ The stocking of replacement parts
Replacement parts (required for maintaining the functionality of the FOMA terminal) will be kept in stock for a minimum of
6 years following the termination of production. Repairs to the FOMA terminal will be possible during this period. Repairs
may still be possible after this period has passed, depending on the type of malfunction. Contact the phone numbers
given above for more information.
■
IMPORTANT!
●
Never attempt to modify the FOMA terminal or its accessories.
・
Doing so may result in fire, injury or malfunction.
・
The technical standards of the FOMA terminals and FOMA cards are strictly controlled by law to avoid potential network malfunctions and cross
talks. The use of the FOMA terminals and FOMA cards that do not meet these technical standards is not permitted.
・
If your FOMA terminal has been modified previously (replacement of parts, modification, coating, etc.), it will only be accepted for the repair of a
malfunction if it has been restored to its original state (as a standard DoCoMo product). However, repair may be refused depending on the extent
of the modification.
・
The user will be charged for the repair of any malfunction or damage caused by such modifications even during the warranty period.