International call access code
for the country you stay
Repairs
General Inquiries
<docomo Information Center>
Failures encountered overseas
<Network Support and Operation Center>
Loss or theft of the terminal or payment of cumulative cost overseas
<docomo Information Center>
* Service available in: English, Portuguese, Chinese, Spanish, Korean.
* Unavailable from part of IP phones.
(Business hours : 9:00 a.m. to 8:00 p.m. (open all year round))
0120-005-250 (toll free)
(Business hours : 9:00 a.m. to 8:00 p.m.)
* Unavailable from part of IP phones.
■
From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
(No prefix) 151 (toll free)
■
From DOCOMO mobile phones (In Japanese only)
●
Please confirm the phone number before you dial.
●
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo
shop etc. near you on the NTT DOCOMO website.
(available 24 hours a day)
* You are charged a call fee to Japan when calling from a land-line phone, etc.
* You are charged a call fee to Japan when calling from a land-line phone, etc.
■
From land-line phones <Universal number>
●
If you lose your terminal or have it stolen, immediately take the steps necessary for suspending the use of the terminal.
●
If the terminal you purchased is damaged, bring your terminal to a repair counter specified by DOCOMO after returning to Japan.
* You might be charged a domestic call fee according to the call rate for the country
you stay.
※
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Universal number
international prefix
-8000120-0151
*
CA92002-6532
2011.9 (1st Edition)
-81-3-6832-6600
*
(toll free)
(Business hours : 24 hours (open all year round))
* Unavailable from part of IP phones.
■
From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
(No prefix) 113 (toll free)
■
From DOCOMO mobile phones (In Japanese only)
■
From land-line phones <Universal number>
* You might be charged a domestic call fee according to the call rate for the country
you stay.
※
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Universal number
international prefix
-8005931-8600
*
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
■
From DOCOMO mobile phones
International call access code
for the country you stay
(available 24 hours a day)
-81-3-6718-1414
*
(toll free)
■
From DOCOMO mobile phones
Don't forget your mobile phone
･･･
or your manners!
When using your mobile phone in a public place, don't forget to
show common courtesy and consideration for others around you.
