
Customer Service
B-32
72A-1898 Rev. A 11/01
Monday
, November 26, 2001 1:09 pm
Customer Service
Before calling or sending an e-mail to Customer Service for assistance,
please take the following preliminary service steps:
1.
Repeat
all the pertinent procedures in this chapter.
2.
Check all cable connections.
3.
Review the problems and solutions given in Table B.1 on page B-13.
4.
Try the test on another Instrument, if available.
5.
Compare
system requirements to your test setup and Instrument
configuration.
6.
Run the Self-Diagnostics program (”Self-Diagnostics Test”
on page B-1) and have the results ready for Customer Service.
If possible, have the Instrument setup near a telephone to facilitate
telephone assistance. Call Doble Engineering Customer Service at
(617) 926-4900 or e-mail: [email protected].
Please have the following available when calling or e-mailing Customer
Service:
• Date of purchase
• Instrument serial numbers, hardware configuration and software
revision
• Results of the Self-Diagnostics test
• Exact description of the problem, including error messages, and
the sequence of events before it appeared
• List of solutions that have been tried
• Electronics tool kit and digital multimeter, in case Customer
Service suggests that a circuit board or subassembly be removed
Write down the Customer Service Representative's name and any
instructions. If you call back, it is more efficient to talk to the same
person.
Summary of Contents for TDR9000
Page 26: ...xxii 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 50: ...Step 5 Saving Test Results 1 24 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 98: ...3 28 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 200: ...Disconnecting After the Test 4 102 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 362: ...B 34 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 388: ...D 6 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 392: ...E 4 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 394: ...F 2 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 442: ...I 32 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...
Page 454: ...I 12 72A 1898 Rev A 11 01 Monday November 26 2001 1 09 pm...