DNP DP-DS620, User Manual, Page: 21 / 26

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The printer is jammed with paper
Pull out the jammed paper�
Printing over an already printed area will make
the ribbon stick and the printer will jam again�
When pulling the paper out, pull it slowly�
Applying too much strength may damage the
product�
Cut off the problem section, such as a
wrinkled or partially printed area, with a pair
of scissors�
If wrinkled or partially printed areas remain,
they may jam the printer again� Furthermore, if
the paper is not cut evenly, the printer does not
operate correctly�
Troubleshooting
Release the opening lever, and pull out the mechanism unit�
Remove the ribbon cassette front the printer unit�
Perform the action corresponding to the error�
“The printer is jammed with paper” (see this page),
“The ribbon is caught in the printer” (see P�22),
“The printer stopped with the paper partially cut” (see P�23),
“The power has been cut during printing” (see P�23)
Solving errors
Next, refer to “Setting the media (paper, ribbon)” (P�14)�
Caution
• Be careful not to hurt yourself or damage anything on the edges of the printer�
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