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If You Need Help
Review this Guide.
Call the DISH Network
SM
Service Center at 1-800-333-DISH (3474).
Have the date of purchase and your customer account number ready.
A Representative will assist you. The Representative will try to
troubleshoot any problem you may be having. He or she also will check
whether the switch is covered under this warranty.
If the Representative finds that you should return the switch, you will get a
telephone number to call for a Return Authorization (RA) number. Before
shipping any equipment to us, you must get a Return Authorization number
from the Service Center.
You must package returned equipment properly. Follow the instructions
that the Representative gives you. Write the RA number in large, clearly
visible characters on the outside of the shipping box used to return the
equipment. To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside of the box
to you at your expense.
We will:
Check the switch, including whether it is covered under the warranty.
Replace any switch that we find is defective with a new or refurbished
switch, if the defective switch is covered under the warranty. We will ship
the replacement switch at our expense.
If a defective switch is not covered under the warranty, we will tell you. We
may assess you a flat rate charge for a replacement switch, including
shipping and insurance.
