UC8000 IPPBX User Manual
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Call Queue Number
The number of the call queue can be called into the queue.
Agent Wrap Time(5s-
300s)
The interval time between the next ringing after the agent
call hangs up.
Agent Ring Time(5s-
300s)
If the ringing exceeds the time, it will call the next agent.
Menu Tone
The first Menu Tone the remote end hears when calling in.
Waiting Music
The remote end waits for the agent to answer the waiting
tone after calling in.
Max Wait Time(0s-
300s)
The longest time the caller waits. The caller will exit after
this time. 0 means no limit, but it should be noted that this
time is not necessary. For example, an agent is ringing and
the caller has reached the timeout. The caller will wait until
the agent answers or hang up after the timeout.
Call Forward Timeout
If the caller times out, other actions can be configured.
Leave When Queue
Empty
If there is no agent in the queue, it will exit the queue (if
there is ON-Break, it is still an agent), and the call transfer
will be performed when the queue is empty.
Max Queue Length
How many users are waiting, those connected are not
counted, 0 means no limit, hang up if the maximum
number of queues is exceeded.
Max No Answer
If the times that the agent does not answer is exceeded, it
will enter On-Break state. In this state, it will not ring again
until the agent answers.
Enable Position
Announcement
Timely notify the user of the waiting position in the queue,
the first one does not notify.
5.7 Trunk
5.7.1 SIP
SIP trunk can be used to create a connection between UC8000 and SIP based
IPPBX or SIP servers.
