12
PROBLEM
CAUSE
SOLUTION
PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned
on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit
into another outlet or install unit on a dedi-
cated 15 amp circuit.
Lights dim in room while the
unit is on
Unit is drawing close to circuit
current rating
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the
touch when the heater is on
Defective power cord
Replace power cord if cord gets hot to the
touch.
Appearance
Fireplace does not turn on
with manual controls
Improper operation
Refer to Operation Section
No incoming voltage from the
electrical wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective switchboard
Replace the switchboard
Defective control board
Replace the control board
Fireplace does not turn on
with the Remote Control
Improper operation
Refer to Operation Section
The batteries in the remote con-
trol are dead.
Install new battery into the remote control.
Defective remote control
Replace the remote control
Defective IR sensor
Replace IR sensor
Defective control board
Replace the control board
Display is not working
Loose wiring
Check wiring connections
Defective display board
Replace the display board
Defective control board
Replace the control board
Display is showing “88”
Unit requires resetting
Turn all of the controls to Off and unplug the
unit from the wall for 5-10 minutes, then plug
back in
Display has a “EEE”
showing
Loose connection of the
thermistor
Check wiring connection
Defective thermistor
Replace the thermistor
Flame Frozen
Loose wiring
Check wiring connections
Defective Flicker Motor
Replace Flicker Motor
Flame is not visible
Loose wiring
Check wiring connections
LED flame assembly is not
working
Replace LED flame assembly
Defective control board
Replace the control board
Flame Shudder
Defective Flicker Motor
Replace Flicker Motor
Media is not lighting up
Loose wiring
Check wiring connections
Ember LED light assembly is not
working
Replace ember LED light assembly
Light leaking around the log
set (if applicable)
Log set not positioned properly
Check log set for proper fit
TROUBLESHOOTING GUIDE